HR Services Specialist (US/CAN)

At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good.

Your impact

We are an international engineering company providing services in the field of technical consulting, design, and investment project management. Global Business Services center located in Krakow provide global support for our line of business and corporate teams in the following areas

• Finance
• Accounting
• HR
• IT
• Procurement
• Payroll
• Project Management
  
  
  

GBS centralizes some of the processes across Jacobs and focuses on process excellence while also advancing the transformation initiative through additional work migration.

HR Services Specialist is first-level support to employees, former employees, managers, Human Resource Partners, and external customers in specific geographies (US/CAN) by assisting in inquiry resolution and employee transactional support associated with Human Resources, Benefits and Payroll procedures, programs and tools.

Responsibilities

• Utilizes our knowledge management system to respond to requests from HR staff, managers and employees on HR or Payroll policies, procedures, and tools
• Navigates on company’s systems and tools and explains their functionality
• Processes information, data, transactions, and letter related to HR or Payroll data
• Tracks customer contacts and inquiries in case management system
• Monitors case management system and reassigns tasks to appropriate teams
• Escalates necessary matters to policy owners for resolution
• Possesses strong interpersonal skills to successfully build productive relationships at all levels of the enterprise
• Conveys a professional, knowledgeable, helpful and confidential approach
  
  
  

Here's what you'll need

Qualifications

• 1 year in HR or Payroll, or in a customer service/call center environment
• Proficiency with Microsoft applications
• Excellent spoken and written English
• Communicative level of Polish language
• Bachelor’s Degree or equivalent experience
• Numerical attitude/analytical skills
• Knowledge of HR or Payroll policies and processes
• Ability to handle confidential issues with discretion
• Willingness to work in shifts two weeks/month between 800-1600 and two following weeks between 1000-1800
  
  
  

WE OFFER

• Full-time employment with a salary that matches your qualifications
• Hybrid work model - enjoy the flexibility of working from home, with just 6 office days per month
• Comprehensive benefits, including Lux Med medical care, psychological support, life insurance, My Benefit cafeteria system, Multisport card co-financing, and a car/bike park sharing system
• Co-financed holidays - enjoy "Wczasy pod Gruszą" for a well-deserved break
• Global projects - engage in exciting international projects
• Inclusive networks - join our diverse employee networks like Women's Network, OneWorld, PRISM, Careers Network, Green Team, SpeakUp, Collectively, and more
• Continuous learning - participate in our Graduate Development Program, Learners’ Community, and self-learning platforms
• Language courses - enhance your skills with courses in English, German, and Polish
  
  
  

We know that if we are inclusive, we’re more connected, and if we are diverse, we’re more creative. We accept people for who they are. Find out more about life at Jacobs. As a Disability Confident employer, we will interview all disabled applicants who meet the criteria for a vacancy. If you require further support or reasonable adjustments with regards to the recruitment process (for example, you require the application form in a different format), please contact the team [email protected]

Your application experience is important to us, and we’re keen to adapt to make every interaction even better. If you require further support or reasonable adjustments with regards to the recruitment process (for example, you require the application form in a different format), please contact the team via Careers Support.