Senior ITSM Specialist

We are looking for a talented Senior ITSM Specialist to join one of our clients and contribute to the successful implementation and continuous improvement of IT Service Management (ITSM) solutions. If you have a passion for process automation, ITIL best practices, and driving efficiency through technology, we want to hear from you!

Contract: Initially 11 months, with the possibility of long-term growth and career development.

Fluency in both German and English is a mandatory requirement.

Your tasks:

• Collaborate in the implementation of a new ITSM solution, ensuring smooth integration with existing tools and processes.
• Lead the management and automation of ITSM processes, focusing on Incident, Change, Service Request, and Configuration Management.
• Design and enhance modern ITSM processes, leveraging automation through command and control to drive operational efficiency.
• Participate in strategy and planning meetings, providing insights and expertise to help shape the future of IT service delivery in the organization.
• Assist in defining organizational requirements and ensuring seamless service delivery.

Your profile:

• Extensive experience in scripting languages to automate tasks and streamline processes.
• Proven experience in integrating and developing APIs to enhance ITSM functionality (5+ years).
• Deep understanding of ITIL frameworks and DevOps principles, with a strong track record of applying them in real-world scenarios.
• Hands-on experience with ITSM platforms such as ServiceNow, Jira, Ivanti, or BMC Remedy.
• Expertise in managing IT Asset Management (ITAM) and Configuration Management processes.
• Solid experience managing IT projects and leading the implementation of ITSM processes.

If you are interested in this role or you know someone who is, apply directly to [email protected]