-
Nicoll Curtin

Senior ITSM Specialist

Nicoll Curtin
Switzerland · Contract · Mid-Senior

We are looking for a talented Senior ITSM Specialist to join one of our clients and contribute to the successful implementation and continuous improvement of IT Service Management (ITSM) solutions. If you have a passion for process automation, ITIL best practices, and driving efficiency through technology, we want to hear from you!


Contract: Initially 11 months, with the possibility of long-term growth and career development.


Fluency in both German and English is a mandatory requirement.


Your tasks:

  • Collaborate in the implementation of a new ITSM solution, ensuring smooth integration with existing tools and processes.
  • Lead the management and automation of ITSM processes, focusing on Incident, Change, Service Request, and Configuration Management.
  • Design and enhance modern ITSM processes, leveraging automation through command and control to drive operational efficiency.
  • Participate in strategy and planning meetings, providing insights and expertise to help shape the future of IT service delivery in the organization.
  • Assist in defining organizational requirements and ensuring seamless service delivery.


Your profile:

  • Extensive experience in scripting languages to automate tasks and streamline processes.
  • Proven experience in integrating and developing APIs to enhance ITSM functionality (5+ years).
  • Deep understanding of ITIL frameworks and DevOps principles, with a strong track record of applying them in real-world scenarios.
  • Hands-on experience with ITSM platforms such as ServiceNow, Jira, Ivanti, or BMC Remedy.
  • Expertise in managing IT Asset Management (ITAM) and Configuration Management processes.
  • Solid experience managing IT projects and leading the implementation of ITSM processes.



If you are interested in this role or you know someone who is, apply directly to [email protected]

Key Skills

Ranked by relevance

c ha configuration management itil lan ui devops jira wan ios
Login to Apply
Posted
Nov 07, 2024
Type
Contract
Level
Mid-Senior
Location
Zurich

Industries

Staffing Recruiting

Categories

Engineering

Related Jobs

3 roles aligned with this opportunity

View all jobs
View Job Details
M.C. Digital Recruitment Ltd
Related

Java engineer - 6 month contract - €300pd - Remote

2026-05-28

Contract
Entry
Estonia
Staffing
Engineering
View Job Details
Global Technical Talent, an Inc. 5000 Company
Related

Network Engineer

2026-05-27

Contract
Entry
United States
Staffing
Information Technology
View Job Details
Code Compass 🧭
Related

AI Software Engineer (m/f/d) - Berlin

2026-05-21

Full-time
Mid-Senior
Germany
Staffing
Information Technology