Customer Success Manager 🇪🇪

About Montonio:

Montonio is an e-commerce checkout platform, loved by over 8000 merchants in the Baltics, Finland and Poland. To date, we have raised nearly 19M € from Index Ventures and the people who built Wise, Bolt, and Pipedrive. We aim to be the go-to partner that merchants can rely on to grow their business, one superb checkout experience at a time. 🚀

The Role:

Montonio has been growing steadily in 🇪🇪 Estonia and beyond, and with more merchants already on board, it’s time to help them unlock even more value from our expanding product lineup. That’s where you come in!

As a Customer Success Manager, you’ll be focused on driving revenue from our existing merchant base. This role is a unique combination of traditional sales, customer success, and operations: you’ll identify opportunities to upsell and cross-sell, support merchants in onboarding and integration, and act as their advocate within Montonio.

You’ll also work closely with our product and marketing teams to launch new solutions and ensure our merchants see measurable value. This is a hands-on role where you’ll directly influence how our merchants grow with Montonio - and how Montonio grows with them.

We believe in building long-term partnerships, not just transactions. Your role is to ensure that our merchants feel confident and excited to scale with Montonio - because when they thrive, so do we.

Your Daily Missions

• Upselling & cross-selling – identify opportunities within our existing merchant base and introduce additional Montonio products that create more value.
• Consultative selling (with training & enablement) – you don’t need to be an e-commerce expert from day one. We’ll train you on the ins and outs of e-commerce and how Montonio’s tools help merchants scale. Your job is to use this knowledge to consult, advise, and guide merchants.
• Merchant lifecycle management – guide self-serve merchants through onboarding and integration, ensuring they’re set up for success.
• Product launches – work closely with product and marketing teams to roll out new solutions, bringing them to life with our merchant base.
• Voice of the merchant – gather feedback, identify pain points, and represent the needs of merchants to improve Montonio’s offerings.
  
  

Our Expectations of You

• Previous experience in sales, customer management or business development.
• Clear expressions skills, consultative selling, and relationship-building skills.
• A merchant-first mindset: you understand how to uncover opportunities and add real value.
• Results-driven with a track record of achieving and exceeding growth or upsell targets.
• Proactive, self-motivated, and comfortable in a fast-paced, high-growth environment.
• Language skills – excellent Estonian and English, spoken and written.
  
  

⭐️ Bonus points for:

• Experience in fintech, payments, or e-commerce.
• Familiarity with sales and CRM tools (HubSpot is a plus).
• Experience rolling out new products to existing customer bases.
• Comfort working cross-functionally with product and marketing teams.
  
  

Our promises to you:

You’ll be joining Montonio at an exciting time. As we continue to grow, you’ll have the opportunity to shape the future of our company, our products, and our brand.

We offer a competitive OTE of 3000 EUR gross (1500 EUR base + 1500 EUR commission) with guaranteed commission of 750€ for the first 4 months to ensure your success right from the start. There is no cap in earning commissions - your earnings are directly tied to your performance, with no ceiling on your potential.

• Company stock options
• 6 weeks of paid time off (30 working days)
• A team of friendly, forward-thinking people that always support each other
• Flexible working schedule 🏡
• Opportunities to grow and take on more responsibility
• Top of the line tech and naturally Montonio swag 😎
  
  

🚨 Make sure your CV and answers to the application questions are in English.

🚨 Avoid using ChatGPT and similar tools when answering the application questions or sending your cover letter. The purpose of both is to see the real you. Don't get us wrong, AI is a wonderful tool and we use it in its many forms, but in this case we do need to see you and the way you answer these questions... and frankly, AI written text is pretty easy spot after a while 😎... so try to keep it original. 😁