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Key Responsibilities
- Monitor application and batch job alerts related to VisionPLUS 10 (Flex).
- Perform daily health checks and validations across modules like CMS, FAS, TRAMS, ITS, etc.
- Handle initial triage of incidents and user tickets.
- Provide quick fixes and workarounds for known issues.
- Maintain SOP documentation and knowledge base for recurring issues.
- Escalate unresolved or complex problems to L2/L3 teams.
- Coordinate with development, infrastructure, and vendor teams.
- Support monthly release deployments and patching activities.
- Prepare RCA and incident reports.
- Serve as the first point of contact for VisionPLUS 10 -related incidents and service requests.
- Assist with routine tasks such as password resets, account unlocks, and basic configuration changes.
- 3 years relevant experience in L1 support roles, preferably in banking or card systems.
- Basic understanding of VisionPLUS 10 (Flex) architecture and core modules.
- Exposure to JCL, COBOL, VSAM, CICS is a must.
- Exposure to Microfocus environment (Flex) is a must – Basic Linux commands, WinSCp, Putty, DMC, Scheduler for Open Technologies
- Familiarity with SQL/DB2 and log analysis – Good To Have
- Strong communication and customer service orientation.
- Experience with ITSM tools (e.g., ServiceNow, Remedy)
- Knowledge of ITIL practices preferred – Good To Have
- Client-Specific Context
- The role is part of a broader support structure involving 24x7 coverage for over 50 applications. The
- support team is based in Hyderabad and works closely with client onsite team. VisionPLUS 10 (Flex)
- modules in scope include CMS, FAS, TRAMS, MBS, ITS, among others
Key Skills
Ranked by relevance
cobol
linux
itil
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Login to Apply
- Posted
- Aug 27, 2025
- Type
- Full-time
- Level
- Entry
- Location
- Singapore
- Company
- Unison Group
Industries
IT Services
IT Consulting
Categories
Engineering
Information Technology
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3 roles aligned with this opportunity
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