IT Call Center Operator

Company Description

Are you ready to shape the future technological landscape in Europe?

We are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Are you ready to shape the future through technology? Your journey starts here. Take a look at some of our impactful projects here: https://netcompany.com/cases/

Job Description

Are you ready to discover the role of an IT Call Center Operator in Netcompany?

As An IT Call Center Operator You Will

• Respond to support requests via phone, email, or chat.
• Diagnose and resolve hardware/software issues, adhering to SLA.
• Record, track, and monitor interactions in ServiceNow.
• Manage the incident life cycle, including resolution and closure.
• Assist with PC setup, reconfiguration, and maintenance.
• Follow up on issues and maintain incident ownership.
• Liaise between staff and IT for issue resolution.
• Update documentation in SharePoint and the Knowledge Base.
  
  

Qualifications

What would make you a fit for the role:

• At least 1 year of relevant work experience (including traineeships).
• Strong IT knowledge, including Windows, Linux, macOS, and internet browsing.
• Proficiency in Microsoft Office (Office 2019/Microsoft 365).
• Experience with remote work tools (VPN, Skype, Teams, Zoom, WebEx).
• Familiarity with ticketing systems (e.g., HP Service Center).
• B2+ proficiency in spoken and written English and French.
• Being solutions-oriented, a team player, and a quick learner.
• Excellent customer service, communication, and problem-solving skills.
• Ability to work well under pressure in international, multicultural environments.
  
  

It would also be a plus if you match some of the following:

• Knowledge of/or experience in ITIL environment.
• Knowledge of other EU languages is a plus.
  
  

Additional Information

Being a part of the Netcompany team, you will be provided with:

• The opportunity to work in a modern environment.
• A competitive compensation & benefits package
• Hospitalization plan
• Meal allowance
• Well-being activities (on premises)
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
• A personalized development plan for targeted career growth
  
  

If you are looking forward to being part of a diverse environment and having the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

By joining Netcompany Luxembourg, you will be an integral part of a distinguished team of 300+ tech enthusiasts working for international projects, primarily within the European Institutions market, with a unique opportunity to shape the future of digital services in an environment that values ideas and fosters growth.

Please upload your CV in English via the Apply button. All applications will be treated as strictly confidential.

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience.

In the following link you may find our CV Submission privacy notice: https://netcompany.com/cv-submission-privacy-notice/