Level 2 Helpdesk

eir evo talent are currently recruiting for a Level 2 Helpdesk Engineer for our client based in Dublin 2.

This is a fully onsite role

• Acting as first level point of contact by answering and logging customer calls for ICT support and assistance. Support calls may be logged via phone or email.
• Providing second level telephone/email/remote desktop support for users.
• When remote support is not possible, providing desk-side support for users.
• Escalating problems (only when necessary) to senior technical support engineers and services providers.
• Configuration of hardware, mobile devices, peripherals and software installations.
• Managing handover and briefing of users in the use of laptops, mobile devices and tablets.
  
  

Essential experience:

• Experience of Microsoft Office 365, Windows and end user device support
• Experience in providing ICT help desk support to end users
• Experience in setting up smart devices (iOS & Android)
  
  

Candidates must be eligible to work full time and long term in the location specified or currently hold a valid appropriate long term work Visa to apply.

eir evo talent, eir evo and our clients are equal opportunity employers who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. eir evo talent, eir evo and our clients apply all relevant Data Protection laws when processing your Personal Data.

If you choose to apply to this opportunity and share your CV or other personal information with eir evo talent, eir evo and our clients, these details will be held by us in accordance with our privacy policy used by our recruitment team to contact you regarding this or other relevant opportunities at eir evo talent and eir evo