ServiceNow Consultant

For one of our customers in Brussels, Fujitsu is looking for a Senior ServiceNow CMDB Consultant – Discovery

Start: October

Remote 50% on site 50%

Po of 3 years

Trilingual

Mission description

As Senior ServiceNow CMDB Consultant, you participate in the operation and maintenance of the Bank's ServiceNow software infrastructure (its Enterprise Service Management platform). ServiceNow modules used are ITSM and ITOM.

Your mission will consist of the activities mentioned below.

Expertise and knowledge in these domains are key to conduct these activities.

 Assess and implement the requirements for ServiceNow Discovery.

 Discover and adapt data patterns.

 Review and correct the existing data model in the CMDB to be able to reconciliate the CIs discovered

with the ones already present.

 Execute discovery on the identified scopes.

 Create value case / analysis for ITOM event management.

Next to these specific activities, you might be involved in the following generic tasks:

 Maintaining or developing new functionalities based on a needs analysis to which you will have contributed,

 Maintaining or developing integrations with other components of the Bank's infrastructure,

 Provide user support, give trainings/demo's,

 Support the expansion of the use of the ServiceNow platform within the Bank.

Generic skill and competences

 You are motivated, driven, and passionate about the world of ServiceNow.

 You take initiative and aligns well with other team members, various process owners, and the hierarchy.

 You are highly eager to learn, asks questions, and actively seeks help when needed.

 You can communicate clearly and in a structured way, both within and outside the team

 You are flexible, able to manage varying tasks and priorities, and can switch quickly between tasks when

necessary (e.g., support with Incident)

 You have a strong analytical thinking and customeroriented mindset.

 You have a Solution-oriented communication: able to reach sustainable solutions through constructive dialogue

with various stakeholders

Technical knowledge

 ServiceNow - CMDB and CSDM knowledge

 ServiceNow - Global platform usage

 Scripting

 ServiceNow – Data Patterns

 ServiceNow – Discovered data patterns understanding and customisation.

 Advanced authentication methods (JEA, gMSA, NMAP..)

Experience

 At least 3 years of experience in implementation, configuration and execution of ServiceNow discovery.

 Adapt existing discovery patterns

 CMDB 360 (multi source CMDB) and IRE

 Experience in functional analysis