As part of KuCoin EU’s commitment to delivering exceptional service to our global user base, we are looking for a dedicated Customer Support Specialist (f/m/d) to join our team in Vienna. In this role, you will address customer inquiries, resolve issues, and ensure a seamless user experience in the dynamic cryptocurrency environment.

You will work closely with cross-functional teams to assist customers with account management, transactions, and technical troubleshooting. This is a key position for someone who is customer-focused, solutions-driven, and excited to grow in the crypto and blockchain space.

Working at KuCoin EU

• Work at the heart of it. Our modern Vienna office is located directly at the historic Trabrennbahn in the Prater – a vibrant and accessible location.
• Team culture matters. We believe in strong collaboration and organize regular team events to foster a positive and connected work environment.
• We take care of the details. A daily selection of snacks, beverages, and weekly Friday breakfasts help keep our team energized.
• An international mindset. Join a diverse, forward-thinking team that thrives on innovation and cross-border collaboration.
• Invest in your development. We offer clear career progression, supported by learning and development opportunities tailored to your professional growth.
• Rewarding performance. Benefit from a competitive salary, performance-based bonuses, and a comprehensive benefits package on top.
• Shape the industry. Make a direct contribution to one of Europe’s most ambitious crypto platforms as we scale our support and operational capabilities.

What makes You special

• Bachelor’s degree or higher in a relevant field (e.g., Business, Finance, Information Technology)
• Prior experience in customer service, ideally within the cryptocurrency or financial services industry
• Strong commitment to delivering excellent customer experiences and resolving issues efficiently
• Proven ability to respond promptly to customer inquiries, providing accurate and helpful solutions
• Skilled in assisting users with account management, transactions, and technical troubleshooting
• Eagerness to stay informed about KuCoin’s products, services, and trends in the crypto industry
• Collaborative mindset with experience working cross-functionally to resolve complex issues
• Proactive in providing feedback and suggesting improvements based on recurring customer concerns
• Willingness to work rotational shifts, five days a week
• Proficiency in written and spoken English & French
• Familiarity with customer relationship management (CRM) tools
• Solid understanding of cryptocurrency markets or blockchain technology is a plus

Join us.

At KuCoin EU, you will be part of a team committed to innovation, integrity, and user satisfaction. If you’re ready to contribute to the future of finance in a fast-moving, global environment – we look forward to hearing from you.

KuCoin EU is an equal opportunity employer. We are committed to building a diverse and inclusive workplace. All qualified applicants will be considered for employment without regard to race, religion, gender, sexual orientation, gender identity, national origin, disability, or age. We welcome applications from people of all backgrounds and experiences.