Retail Lead

Job Purpose:

The Retail Lead is responsible for overseeing store operations and overall performance, managing the operations department in coordination with Azadea's Shared Services.

Responsibilities:

• Develop action plans and strategies to maintain positive shop performance and assist in setting seasonal projections.
• Ensure that the appearance and visual display of all stores are in line with visual merchandising and brand guidelines.
• Collect and provide feedback on VM standards to retail and brand management.
• Coordinate closely with the Azadea's Business Services to ensure effective and timely completion of all operational functions.
• Develop and implement operational metrics to measure the department's effectiveness. Conduct regular field visits to stores to identify concerns and provide necessary support, ensuring thorough reporting of findings and recommending any needed corrective actions.
• Tour the sales floor regularly to ensure stores are well-organized and adequately staffed according to store operations policies and procedures.
• Prevent financial loss and maintain stock control/shrinkage targets in line with company guidelines.
• Coordinate closely with Azadea's Business Services to ensure all operational functions are completed effectively and on time.
• Implement a set of operational metrics to measure the effectiveness of the department. Ensure adherence to customer service standards and implement enhancements where necessary.
• Conduct market analysis to monitor competitors' strategies and plans, providing recommendations for contingency plans as necessary.

Qualifications:

Bachelor's degree in Business Administration, or a related field, MBA is a plus

6-8 years of experience in retail industry out of which a minimum of 3 years in a managerial role

Fluency in English

Proficiency in MS Office