At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a professional Application Support Engineer to join our UniQue Luxembourg team

What will you be bringing to the team?

• Handle production incident tickets.
• Ensure the follow-up of incident management documentation.
• Continuously update and improve resolution procedures.
• Respond to requests from internal users (via email and by phone).
• Actively participate in support during peak periods.
• Continuously improve and industrialize routine processes in order to take on increasingly complex support tasks over time

What do you need to succeed in this position?

• Bachelor's degree in Computer Science
• Minimum 1 year of proven professional experience in Application Support or a similar role.
• Solid experience in ticket management and issue resolution.
• Strong communication skills, with experience supporting users via email and phone.
• Proven ability to maintain and update technical and procedural documentation.
• Technical skills: beginner-level experience (1-3 years) in PL/SQL, PowerShell scripting, SQL, and Unix; familiarity with Confluence and Jira is a plus.
• Fluency in French (Full professional proficiency) and English (Professional proficiency) both written and spoken are mandatory.

At Uni Systems, we are providing equal employment opportunities and banning any form of discrimination on grounds of gender, religion, race, color, nationality, disability, social class, political beliefs, age, marital status, sexual orientation or any other characteristics. Take a look at our Diversity, Equality & Inclusion Policy for more information.