We are seeking an experienced L3 Support Engineer to join our team, serving as the go-to technical expert for the L2 application support team. This role focuses on troubleshooting, resolving incidents, and enhancing existing enterprise applications — ideal for someone who enjoys deep technical problem-solving and ensuring application stability.

Location: Centre of Singapore

Salary Range: $6000 - $8500

Key Responsibilities:

• Act as the escalation point for the L2 application support team, providing in-depth technical resolutions for application incidents.
• Troubleshoot and resolve complex issues in existing applications built with MS SQL, C# .NET, and Java.
• Perform detailed root cause analysis and implement sustainable fixes.
• Maintain and enhance mid- to large-scale in-house enterprise applications.
• Optimize application performance and resolve performance-related issues.
• Collaborate with cross-functional teams (QA, Business, L2 Support) to ensure timely and effective resolutions.
• Review logs, monitor metrics, and recommend improvements to prevent recurrence of issues.
• Maintain clear and accurate technical documentation and knowledge base entries.

Requirements:

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• Minimum 5 years of experience in software engineering or application support, with strong troubleshooting skills.
• Strong experience with MS SQL, C# .NET, and Java
• Experience in WPF or Winform is a plus.
• Strong background in root cause analysis and incident resolution.
• Hands-on experience in building or maintaining enterprise-level applications.
• Familiarity with DevOps tools (e.g., Git).
• Exposure to microservices and/or Apache Kafka is an advantage.
• Understanding of performance tuning and resolution is beneficial.
• Ability to adapt to a fast-paced environment and work independently.

This is a 1 year contract to start, renewable and convertible to permanent.