Manager, Program Management, SAS

This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Description

What is the Amazon Marketplace?

Amazon is the largest marketplace on earth. More than 300 million customers shop in Amazon's marketplaces globally. Every day, customers browse, purchase, and review products sold by third-party sellers right alongside products sold by Amazon. Since 2000, Amazon welcomes companies of all sizes to offer their products, helping them reach hundreds of millions of customers, build their brands, and grow their business.

What is Amazon Strategic Account Services (SAS) and its' purpose?

The SAS Team aims to leverage the full potential of each Amazon Seller, helping them to navigate the increasing complexity of the eCommerce space. Our team provides in-depth strategic consultancy using a data-driven, collaborative, and Customer-focused approach to achieve commercial goals of Amazon Sellers. Our holistic service offering includes topics such as International expansion, Portfolio Optimization, Fulfillment Strategy, Product Presentation, B2B Sales, Promotions, Advertising Strategy and Brand Building. In parallel to this strategic support, Sellers also receive enhanced operational support by a separate team of operational experts.

The SAS team is seeking someone who is self-motivated, results-driven and capable of working in a dynamic environment focused on driving the operations strategy and execution for EU SAS program.

This includes driving operational process excellence through developing and improving standardized processes related to program and process management. The role is a manager role leading a team of program managers. The role works towards achieving 3 key goals

• Goal benchmark for 3P processes: To standardize and scale the processes with the objective of driving efficiencies within the account management team and drive Seller growth.
• The right candidate is expected to launch the roadmap of new process automation working in close coordination with his program managers and the operations team.
• To engage with the business teams to drive adoption strategies for adoption of the processes and achieve the projected numbers
• Build reporting and audit mechanisms to track performance
• to engage with the business workstream teams and build feedback mechanisms from account management teams and Sellers
• Drive towards Automation: To improve the existing SOPs by semi-automating the manual steps and drive greater efficiencies and scale
• Once processes are launched, to identify areas of improvement and drive simplification of the processes, reduce cycle time and minimize the number of manual touchpoints
• To build processes to identify Seller issues and proactively trigger relevant processes for addressing them
• To engage with relevant tech teams to influence complete tech automation of the SOPs over a period of time
• Expansion to other 3P teams: Our processes are relevant to other 3P account managed teams and we can drive far higher impact by expanding them to other 3P teams
• To work with SAS teams in JP, CN, Mex, and NA to identify relevant SOPs which can be expanded to EU and vice versa
• To engage with other account management teams in EU and build a roadmap for expansion
• To customize existing SOPs and expand them to other 3P teams
  
  

This role is based in Luxembourg.

but you will be required to travel to work closely with the EU5 country teams.

The ideal candidate must be able to drive his team of process specialists and work directly with stakeholders in a hands-on way, lead multiple initiatives at one time, and provide solutions that are scalable and cost efficient. Co-creation and prioritization will be key to success. They will have excellent prioritization, analytical and communication skills, as well as the ability to navigate ambiguity, and succeed in a fast-paced and entrepreneurial environment

Basic Qualifications

• Bachelor's Degree in Business, or relevant experience
• 5+ years of experience in retail, and/or project management experience
• Strong communication skills and experience in coordinating teams and communicating to management and multiple international stakeholders
• In-depth understanding of business processes related to Sales, Marketing, Support, and Operations
• Exceptional organizational skills, and ability to work independently and autonomously
• Self-sufficient, self-starter with proven success taking ownership of multiple training projects
  
  

Preferred Qualifications

Experience managing cross-functional projects with a track record of delivery and impact at scale in organizations

• Prior experience in leading a team
• Experience in engaging with senior stakeholder
• Demonstrated skill and passion for problem solving and operational excellence
• Prior data analysis experience preferred
  
  

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.