Network Support Engineer

Network Engineer

JOB DESCRIPTION

Objectives of this Role:

Level 1 Network Support Engineer will monitor the networks and ensure security standards are met. Network Engineers will also be responsible for troubleshooting and fixing problems.

Job Description for Network Support Engineer:

The 1st Line Network Engineer will be expected to work through helpdesk tickets and will be expected to go out on site to visit clients.

Need to thrive on multi-tasking as they complete tasks like installing / maintaining servers (virtual and physical), supporting workstations, resolving OS and application faults as well as identifying and resolving network connectivity issues.

Installation/Configuration of Routers and Switches.

Trouble shooting and resolve network base problems for customers or Troubleshooting circuit faults and working with carriers to achieve fault resolution.

Handling customer enquiries and support issues using a ticketing system

Proactive network monitoring of alarms via monitoring tools

Ensuring SLA’s are not breached

Escalation of faults/outages, taking action to restore services

Education:

Bachelor’s Degree in Computer Science or IT related field or Networking is preferred

Other Skills:

Solid understanding of Microsoft Desktops

Awareness of networking principles and technologies

Excellent communication skills

High level of customer service

General networking, TCP/IP principles & DNS knowledge

Flexible approach to work with the ability to work effectively under pressure

Certification:

CCNA

CISCO

CCNP

Alternative Titles:

Service desk analyst.

Network engineer.

Associate Network engineer

Network architect.

Network manager.

Wireless network engineer.

Telecommunications manager or specialist.

Pre-sales engineer

Network Operations Center Engineer