Network Engineer

Network Engineer JOB DESCRIPTION

Objectives of this Role:

Level 1 Network Support Engineer will monitor the networks and ensure security standards are met. Network Engineers will also be responsible for troubleshooting and fixing problems.

Job Description for Network Support Engineer:

• The 1st Line Network Engineer will be expected to work through helpdesk tickets and will be expected to go out on site to visit clients.
• Need to thrive on multi-tasking as they complete tasks like installing / maintaining servers (virtual and physical), supporting workstations, resolving OS and application faults as well as identifying and resolving network connectivity issues.
• Installation/Configuration of Routers and Switches.
• Trouble shooting and resolve network base problems for customers or Troubleshooting circuit faults and working with carriers to achieve fault resolution.
• Handling customer enquiries and support issues using a ticketing system
• Proactive network monitoring of alarms via monitoring tools
• Ensuring SLA’s are not breached
• Escalation of faults/outages, taking action to restore services

Education:

Bachelor’s Degree in Computer Science or IT related field or Networking is preferred

Other Skills:

• Solid understanding of Microsoft Desktops
• Awareness of networking principles and technologies
• Excellent communication skills
• High level of customer service
• General networking, TCP/IP principles & DNS knowledge
• Flexible approach to work with the ability to work effectively under pressure

Certification:

• CCNA
• CISCO
• CCNP

Alternative Titles:

• Service desk analyst.
• Network engineer.
• Associate Network engineer
• Network architect.
• Network manager.
• Wireless network engineer.
• Telecommunications manager or specialist.
• Pre-sales engineer
• Network Operations Center Engineer