IT Operations Engineer

About Wio Bank

Wio Bank is a next-generation digital bank based in the UAE, committed to redefining banking through innovation and customer-centric solutions. By leveraging cutting-edge technology and a modern approach to financial services, we simplify money management and empower individuals and businesses with smarter, more seamless digital banking experiences.

Role Overview

We are looking for a motivated and detail-oriented IT Operations Support Engineer (UAE National) to join our growing Technology team. This role plays a critical part in supporting day-to-day IT operations, ensuring the stability, security, and efficiency of all IT systems and services across our Abu Dhabi and Dubai offices. The ideal candidate is a technically skilled problem solver who thrives in a dynamic, fast-paced digital banking environment.

Key Responsibilities

IT Support & Operations

• Provide first and second-level IT support to employees across Abu Dhabi and Dubai offices.
• Troubleshoot hardware, software, and network issues, escalating to senior engineers or vendors when required.
• Monitor IT systems, applications, and services to ensure optimal performance and availability.
• Handle user access management, including onboarding and offboarding procedures
  
  

Infrastructure & Systems Management

• Support daily operations of the bank’s IT infrastructure, including servers, networks, cloud platforms (Azure/AWS), and endpoint devices.
• Perform regular system health checks, software updates, and patch management.
• Assist in IT asset lifecycle management: procurement, inventory tracking, and retirement of devices.
  
  

Security & Compliance

• Ensure adherence to internal IT security policies and regulatory frameworks.
• Participate in incident response efforts and assist in implementing corrective and preventive measures.
• Support compliance with Central Bank of UAE regulations and other relevant standards.
  
  

Collaboration & Continuous Improvement

• Work collaboratively with cross-functional teams, third-party vendors, and service providers to resolve technical issues.
• Maintain accurate documentation of incidents, solutions, and standard procedures.
• Contribute to IT projects, including infrastructure upgrades, automation initiatives, and new technology implementations.
  
  

Qualifications & Experience

• Nationality: UAE National with a valid Family Book (mandatory)
• Education: Bachelor’s degree in Computer Science, Information Technology, or a related discipline
• Experience:
• 2–4 years in IT operations, IT support, or a similar technical support role
• Fresh graduates with strong technical aptitude may also be considered
• Technical Skills:
• Proficiency in Windows and macOS environments
• Solid understanding of networking fundamentals (LAN, WAN, TCP/IP, DNS, etc.)
• Hands-on experience with Microsoft 365 tools (Outlook, Teams, SharePoint, etc.)
• Familiarity with ITSM tools (e.g., ServiceNow, Jira)
• Exposure to cloud technologies (Azure, AWS) and virtualization is a plus
  

What We Offer

• Opportunity to work with a forward-thinking digital bank at the forefront of financial innovation
• Supportive and inclusive work environment focused on growth and development
• Competitive salary and benefits package
• Career progression opportunities within the technology and digital banking domains