Role: Application support engineer

Location: Doha, Qatar

JOB OBJECTIVE

• As a Support and Maintenance Engineer working with the project support team in Qatar, you will ensure efficient operation and maintenance of implemented Digital Identity & Trust Services solution to provide and sustain operational excellence.

ROLES & RESPONSIBILITIES

• Answer calls, provide appropriate solutions to customer issues within agreed timelines, and ensure their satisfactory closure.
• Ready to work on 24/7 Shifts.
• Assist customers in troubleshooting and solving incidents or escalating to the L3 team, if needed.
• Execute planned daily maintenance operations on the deployed solution to have the most uptime as per SLA.
• Ensure accurate historical incident data storage with quick access for problem solving.
• Log system details to assist in generation of weekly, monthly, and quarterly technical activity and KPI reports.
• Engage in software acceptance and integration before site deployment.
• Participate in product migration and deployment at customer sites.
• Stay up to date with industry best practices, emerging technologies, and security threats in a distributed environment.
• Train customers and other team members on the solution and technology whenever required.

WORK EXPERIENCE REQUIREMENTS

• Proven experience as an application support and maintenance engineer, with a minimum of 7 to 8 years of experience in a distributed environment.
• Extensive understanding of Windows and RedHat Linux.
• Excellent problem-solving and analytical skills, with the ability to troubleshoot complex issues in a distributed environment.
• TECHNICAL EXPERIENCE
• Java and .NET integration level experience using Microsoft's latest technology stack (.net core, MVC, C#, web forms, APIs, etc)
• Webservice/REST API, SoapUI, JavaScript Framework, HTML/CSS.
• Microservices on Kubernetes, Docker, and Containers on both local and cloud platforms.
• Identity Access Management (SAML, OpenID, Oauth 2.0, etc.,)
• Webservices, Middleware (JBoss, Wildfly, Tomcat, etc.,)
• IIS, Apache Web Server, Active Directory, LDAP services
• CI/CD (Mercurial, Git, Maven, Jenkins) will be an added advantage.
• Working knowledge on Database (Oracle, MSSQL, MySQL, MongoDB) will be an added advantage.

QUALIFICATION, CERTIFICATION & EDUCATIONAL REQUIREMENTS

• You must have a bachelor’s degree in computer science or equivalent.
• Certifications in Microsoft and Red Hat technology will be an added advantage.
• You must be fluent in English. Knowledge of Arabic will be an added advantage.
• Strong communication and interpersonal skills are necessary, with the ability to work effectively in a team environment and customer oriented.

DESIRABLE TECHNICAL SKILLS

• A good understanding of IAM Solution and HSM.
• Supporting and troubleshooting applications on the Android and iOS platforms
• VMware infrastructure.
• Storage and SAN
• Backup solution