At NEXTracker we are looking for a Network Engineer as part of the Technical Service team to provide comprehensive technical support to NEXTracker’s European customers. The selected person main chores will be to satisfactorily ensure the communication, connectivity and cyber-security of our Customers' power plants with Nextracker's secure data centers.

The selected person has a customer-oriented mindset with at least three years of experience on a similar role and a proactive attitude to help NEXTracker’s existing fleet and rapid expansion.

Main activities performed in this position:

• The network communications specialist will play an essential role within the Technical Support team on the Nextracker asset management.
• Its core responsibilities will be:
• supporting the remote installation, commissioning, and monitoring of the world's largest installed base of single-axis solar panel trackers.
• Serve our new and existing customers to establish remote data feeds from the customer’s power plants to Nextracker's secure data centers.
• Work with Engineering and IT specialists to design connection solutions and facilitate the secure use of these systems to:
• Configure and maintain network communication between Nextracker and our global customer(s) in a cyber-secure manner
• Configure and customize networking equipment with customer-specific and Nextracker information
• Configure and ensure adequate function of Nextracker's data hubs
• Troubleshoot connectivity issues in a timely manner
• Provide follow-up and technical support to customers using the Nextracker ticketing system
• Software configuration and deployment of the proprietary monitoring tool
• Own the firmware versions, releases, deployment and interaction with the development team
• As part of the technical service team, other responsibilities will include satisfactorily solving of the assigned issues, providing best-in-class support to our customers including remote assistance, troubleshooting, firmware updates, training, and warranty claims resolution, among others.

These are the necessary requirements:

• Bachelor's degree in Network and Telecommunications Engineering, Computer Engineering, Systems Analysis, or Information Systems.
• CCNA or Network+ certification
• More than 3 years of experience in building and maintaining computer networks, including:
• Configuration and troubleshooting of TCP/IP networks, Firewalls, and VPN Tunnels.
• Knowledge of ACL configuration and how to validate ports and services affecting communication between endpoints
• Awareness of network security concepts and practices (Cybersecurity)
• Knowledge of Modbus & OPC Protocol
• Customer-oriented experience
• Excellent verbal and written communication skills
• Experience with Windows, Linux (bash and command line interface), and OS
• Familiarity with computer hardware and BIOS
• Experience using Wireshark to capture packets and validate traffic flows
• Experience with Microsoft Office products
• Some travel may be required
• Fluent in English and Spanish. Other European languages are a plus

Why Join Us?

At Nextracker, you will:

• Contribute to advancing renewable energy on a global scale.
• Work in a dynamic, innovative, and supportive environment.
• Collaborate with leading experts in solar and network technologies.
• Grow professionally through continuous learning and development.