Senior ServiceNow Developer / UX Lead

Role: Senior ServiceNow Developer / UX Lead

Location: Utrecht, UK

Experience: 7+ years in ServiceNow development and UX design

Contract role : 12 Months

Industry: Banking / Financial Services

Language: Dutch Mandate

Key Requirements:

• 7+ years of recent ServiceNow development and UX design experience
• Banking or financial services experience
• Certified ServiceNow System Administrator
• HBO or university level of education, with strong analytical and academic thinking
• Excellent communication and writing skills in Dutch
• Experience working in Scrum teams
• Proficiency with Figma

Desirable Experience:

• Working with ServiceNow modules: ITSM, Employee Center Pro, Virtual Agent, Customer Service Management, Knowledge Management
• At least 1 year in a complex financial organization
• Conducting UI/UX workshops and creating user personas
• Technical lead experience

Competencies:

• Strong communication skills, able to engage at all organizational levels
• Ability to provide strategic, tactical, and operational insights into complex architectural issues
• Persuasive, able to influence and win support for ideas
• Coaching and mentoring skills, able to guide colleagues