Technical Infrastructure Analyst

Overview

The Technology Services & Operations Team provide end user support and is responsible for the Network & infrastructure, DR and Business continuity and out of hours support.

In this role you are responsible for the delivery, support and maintenance of the IT infrastructure environments, which include Production, Business Continuity and Data Centre with a focus on Network, VDI Infrastructure and Exchange infrastructure.

You will also be involved in the delivery of infrastructure projects, changes and improvements and support the existing infrastructure and enterprise systems environment.

1. Assist with the monitoring, maintenance, upgrade & support of the SMT IT infrastructure
2. A point of escalation for the helpdesk and to act as the 3rd line ICT specialist.
3. Responsible for the day-to-day management of key delivery partners and vendors

The ideal person will have strong Network Admin background, strong Microsoft server o/s and desktop support, MS Teams admin experience, service delivery, project management implementing upgrades, migrations of infrastructure environment and qualifications in Microsoft, ITIL and/or project management.

Technical knowledge

1. Networking e.g TCP/IP, DNS, DHCP, Routers, switches and V-LANs & maintaining both cloud based and on-prem IT Infrastructure
2. Citrix Full Desktop & Applications Mgmt & VMware design, implementation and support
3. Backup Strategy & Disaster Recovery
4. Data Centre Management / Migrations
5. ITIL certification, Prince/PMP certification, MCSE/MCSA, VCP-DCV 2020 , CCNA, CompTIA is of benefit

If interested, please contact Fergal Keys at The Panel [email protected]