Service Delivery Manager
TeliaLithuania14 hours ago
Full-timeProject Management, Information Technology
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We’re looking for a Service Delivery Manager to join us at Telia.
I’m Laurynas Urniežius, Lead of Service Delivery Management team in Telia. I have gathered a great team of like-minded professionals that I am proud of, and we are currently looking for an ambitious and forward-thinking Premium B2B customers Service Delivery Manager.
What you’ll do:
We are looking for a person who knows there’s no excuse for missed availability targets, outages, or unresolved problems. You also need:
ITIL foundation level competence would be beneficial.
Join us to shape smarter living for people, businesses, and the planet
At Telia, we’re a team of 15 000 colleagues across the Nordics and Baltics, passionate about technology and connectivity. As a Top Employer and Sustainability Leader, we drive change with large-scale, impactful projects while building a sustainable, inclusive world.
Here, you can grow your skills, lead meaningful projects, and thrive in a supportive, diverse environment. Whether you’re taking your first step or your next, Telia is a place to grow, belong, and make a real impact.
What We Offer
At Telia, we care about your well-being, growth, and sense of belonging:
Monthly salary range for this position – 1800-2300 Eur (gross) + annual performance bonuses. Although it may vary depending on your skills and experience.
Ready to make better happen?
We look forward to receiving your application by November 21, 2025. Please note that we might close the position earlier if we find the right candidate, so don’t wait too long to apply!
If you’re selected for the next stage, you’ll be contacted by our Hiring Manager. Background and reference checks will be part of the process.
Want to know more about this role? Please reach out to Laurynas Urniežius at [email protected].
Equal opportunities
At Telia, we recognize talent by professional skills and growth potential. We champion diversity, ensuring every individual’s needs are met, regardless of disability, gender, age, nationality, sexual orientation, or social status. Together, we’re dedicated to fostering an inclusive work environment where your uniqueness is our strength.
Join us and let’s make better happen - together!
More about our culture: www.telia.lt/karjera
I’m Laurynas Urniežius, Lead of Service Delivery Management team in Telia. I have gathered a great team of like-minded professionals that I am proud of, and we are currently looking for an ambitious and forward-thinking Premium B2B customers Service Delivery Manager.
What you’ll do:
- Service Delivery Coordination: Ensure timely and high-quality delivery of IT services to clients, including infrastructure, cloud solutions, network services, cybersecurity, and other offerings provided by Telia.
- SLA Management: Monitor and ensure compliance with Service Level Agreements (SLAs), consistently aiming to meet or exceed agreed service standards.
- Take care of our B2B customers and drive them as partial IT manager. Act as the primary point of contact for the client’s IT leadership. Provide regular reporting, conduct monthly service reviews, and proactively suggest service improvement opportunities.
- Continuous Improvement: Lead initiatives to enhance service delivery processes, increase operational efficiency, and reduce recurring incidents.
We are looking for a person who knows there’s no excuse for missed availability targets, outages, or unresolved problems. You also need:
- Proven experience in IT service delivery management, at least 3 years working in IT/Telco services.
- Strong knowledge of IT and business processes.
- Have bachelor’s degree in IT and telecommunications field.
- Fluency in both Lithuanian and English.
ITIL foundation level competence would be beneficial.
Join us to shape smarter living for people, businesses, and the planet
At Telia, we’re a team of 15 000 colleagues across the Nordics and Baltics, passionate about technology and connectivity. As a Top Employer and Sustainability Leader, we drive change with large-scale, impactful projects while building a sustainable, inclusive world.
Here, you can grow your skills, lead meaningful projects, and thrive in a supportive, diverse environment. Whether you’re taking your first step or your next, Telia is a place to grow, belong, and make a real impact.
What We Offer
At Telia, we care about your well-being, growth, and sense of belonging:
- Additional health insurance and pension plans
- Workation: work from anywhere in the EU for up to 30 days per year
- Extra vacation days based on tenure (up to 5 additional days)
- Discounts on Telia services, including free home internet
- Partner offers and discounts (SPA, cafes, events)
- Telia Kids Club: summer camps for employees’ children
- Company-supported sports activities (yoga, basketball, running)
- Internal training, leadership programs and job shadowing to explore new roles
- Free on-site charging stations for electric vehicles – available for both work-related and personal use.
Monthly salary range for this position – 1800-2300 Eur (gross) + annual performance bonuses. Although it may vary depending on your skills and experience.
Ready to make better happen?
We look forward to receiving your application by November 21, 2025. Please note that we might close the position earlier if we find the right candidate, so don’t wait too long to apply!
If you’re selected for the next stage, you’ll be contacted by our Hiring Manager. Background and reference checks will be part of the process.
Want to know more about this role? Please reach out to Laurynas Urniežius at [email protected].
Equal opportunities
At Telia, we recognize talent by professional skills and growth potential. We champion diversity, ensuring every individual’s needs are met, regardless of disability, gender, age, nationality, sexual orientation, or social status. Together, we’re dedicated to fostering an inclusive work environment where your uniqueness is our strength.
Join us and let’s make better happen - together!
More about our culture: www.telia.lt/karjera
Key Skills
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