With 20 years of experience in the telecommunications sector, BEOX continues to lead the way in innovation within Voice and SMS services. We are currently seeking a talented NOC Engineer to bring fresh perspectives and expertise to our dynamic and creative team. This is an exciting opportunity to contribute to a legacy of technological advancement and be part of a company that continuously redefines industry standards.

This role presents a distinctive opportunity for individuals passionate about network monitoring, system performance, and real-time operational excellence. As a company with two decades of pioneering achievements, we welcome you to become an integral part of our story and contribute significantly to our mission of revolutionizing the telecommunications landscape.

This position requires outstanding analytical skills, strong attention to detail, and a commitment to ensuring optimal network performance and customer satisfaction.

Join Our Team as a NOC Engineer!

Are you a detail-oriented professional with experience in system monitoring, ticket management, and real-time network performance analysis? Do you have good command of English, flexibility to work in a 24/7 shift system, and preferably knowledge in VOIP and SMPP technologies? If so, we invite you to be a part of our innovative and dynamic team!

Responsibilities:

• System monitoring and reporting, ticket flow handling, reporting, and proactively troubleshooting traffic-related issues.

• Enhancing corporate response goals to customer troubles.

• Monitoring, reporting, and analyzing real-time, in-depth network performance statistics for all network elements.

• Prioritizing multiple tasks, projects, and demands effectively.

• Receiving all complaints from customers, evaluating, and documenting all issues within a ticketing system.

• Establishing and maintaining cooperative working relationships with co-workers, engineers, and account executives.

• Working in a 24/7 shift system to ensure continuous service and monitoring.

Core Skills:

• Bachelor's degree in Information Technology, Computer Science, Electrical/Electronics Engineering, Telecommunications Engineering, or a related field.

• Flexibility to work on a 24/7 rotating shift schedule.

• Good command of English, both written and spoken.

• Residency on the Asian (Anatolian) side of Istanbul is a must.

• Knowledge of VOIP and SMPP is a plus.

• Highly motivated to learn new technologies and acquire new skills.

• Strong communication and interpersonal skills.

• Detail-oriented, analytical, problem solver, and team player.