Scrum Master - U.S. Citizen - This role sits within Optum Serves Technology Product organization

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Scrum Master

Location: Remote / Telecommute

Classification (HR only): Exempt Non-Exempt

Reports To (Title): COO of Widescope Consulting and Contracting

Job Summary

Primary Purpose of Position

Widescope Consulting is proud to serve our nation s military and Veterans by supporting federal agencies in their mission to improve the U.S. health care system. Our work helps enhance the health and well-being of individuals who serve or have served our country. Our solutions are designed to help everyone live healthier lives.

The Scrum Master is responsible for fostering an environment that embraces agility, adheres to Agile values, and supports high-performing cross-functional teams. As a servant leader, you will coach employees, teams, and stakeholders in modern product development practices, acting as a facilitator, trainer, mentor, and coach at the team, organizational, and enterprise levels.

You will champion the values and principles of the Agile Manifesto, support continuous improvement, and promote a culture of learning. Depending on business needs and personal expertise, you may perform in various Agile leadership capacities, such as Scrum Master, Team Coach, or Enterprise Coach. You measure progress using learning milestones, support the five elements of a learning organization, and uphold the five Scrum values: focus, courage, openness, commitment, and respect.

Essential Functions

• Promote and implement frameworks, methods, and techniques that foster agility.
• Ensure alignment with the values and twelve principles of the Agile Manifesto.
• Coach employees, teams, and stakeholders on modern product development practices.
• Serve as facilitator, trainer, coach, and mentor spanning team to enterprise levels.
• Adapt to multiple leadership roles as needed (Scrum Master, Team Coach, Enterprise Coach).
• Measure progress and improvement using learning milestones.
• Support personal mastery, mental models, shared vision, team learning, and systems thinking.
• Demonstrate and reinforce the five Scrum values: focus, courage, openness, commitment, and respect.
  
  

Job Qualifications

• 3+ years of experience in Product and IT environments.
• 2+ years in an Agile role such as Scrum Master, Product Owner, or Agile Coach.
• 1+ years applying multiple Agile frameworks (e.g., Scrum, Kanban, LeSS).
• 1+ years supporting large-scale, multi-team Agile initiatives.
• Certified Scrum Master (CSM or equivalent).
• Experience leveraging AI tools within the software development lifecycle to enhance quality and efficiency.
• Strong written and verbal English communication skills.
• Excellent facilitation, interpersonal, and conflict resolution capabilities.
  
  

Preferences:

• Bachelor’s degree or equivalent relevant experience.
• U.S. citizenship strongly preferred.
• Willingness and ability to travel up to 25%.
• Experience developing and delivering curriculum or training content.
• Experience shaping DevOps practices and culture.
• Advanced or scaled Scrum certifications.
• Healthcare industry experience.
• Working knowledge of related frameworks, methodologies, and techniques used to deliver organizational value.
• Familiarity with common Agile practices, service-oriented environments, and modern development approaches.
• Participation or engagement in Agile industry communities.
  
  

Note: Due to contractual requirements with the Department of Defense, U.S. citizenship may be mandatory for this position.

This role description outlines key responsibilities but is not exhaustive. Duties may evolve based on organizational needs; accordingly, “other duties as assigned” will apply.