Associate Network Operations Engineer

Job Summary

We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.  

We are currently seeking an associate network engineer for our Sydney based IT Operations Team to support the smooth and efficient operation of the UMG Global Network.

You will operate within a global “follow the sun” framework, coordinating your workday during business hours in the Australian time zone.

Strong technical skills for troubleshooting and problem analysis are required, along with the ability to clearly communicate with internal clients and teams. A working knowledge of network technologies, LAN/WAN/Wireless technologies, VOIP and Collaboration Solutions, remote access solutions, network security, identity management, DNS, and DHCP is desired. 

In addition to having strong technical knowledge, you must be comfortable in effectively communicating with business end users, technical IT teams, business partners, network providers, and business process outsourced vendors, all while being sensitive to a wide diversity of cultural and technical backgrounds in a global business environment.

Job Functions

• Diagnose and solve problems, frequently under time constraints and business pressure 
• Contribute to detailed network performance analysis for application traffic 
• Work with network vendors and global/regional IT groups to resolve problems compliant with SLAs 
• Support firewalls and the remote access environment, including client VPN 
• Conduct maintenance and patching of the operational environment with appropriate testing 
• Provide Wide Area Network reliability, availability, and performance reporting 
• Maintain high quality network documentation 
• Maintain and implement high quality operational standards, processes and procedures 
• Maintain network redundancy, backup and recovery processes, and disaster recovery procedures 
• Build partnerships and trust with other information technology areas, vendor technical staff, and customers in the business units. 
• Maintain & enhance knowledge of key technologies 
• Participate in developing automation to reduce the time spent on routine tasks  
• You will be part of a Mon-Sun roster, where office work is required on weekends
• Prepare, update and provide progress on support tickets when handed off to the next region
  
  

Job Requirements

Essential: 

• A foundational understanding of networking concepts, including TCP/IP, routing, switching, and network security 
• Demonstrate a working knowledge with some or all of network infrastructure, network protocols, network hardware, cloud provider networks configuration, network automation tools and methodologies, network performance analysis & reporting, remote access solutions, network security, public and private DNS, network monitoring & troubleshooting 
• Ability to code in common scripting language, Python preferred 
• Working knowledge of operating systems, Microsoft Office 365, & Visio Professional 
• Excellent oral and written communication skills, with an ability to communicate effectively at all levels of the organization 
• Proven ability to work effectively within and across teams, developing and maintaining collaborative relationships with people from different cultures and diverse backgrounds 
  
  

 

Desirable: 

• Bachelor’s Degree in Computer Science or Engineering or closely related field or comparable education and experience 
• Cisco Certification (CCNA or higher) 
• Experience providing WAN & LAN support in diverse environments 
• International experience is beneficial. Additional languages a plus 
• ITIL Foundation Certification a plus 
• Knowledge of Systems Reliability Engineering principles, automation, and AI 
• Knowledge of Infrastructure as Code 
  
  

Universal Music Group is an Equal Opportunity Employer.

Diversity & Inclusion

At Universal Music we are committed to fostering diversity and inclusivity as an equal opportunity employer. We encourage applicants from all backgrounds to apply for our roles regardless of their gender, race, ethnicity, nationality, age, sexual orientation, gender identity, intersex status, marital or family status, neurodiversity, religion or belief, disabilities, or socio-economic background. We also encourage people from all cultural backgrounds to apply, including First Nations people. It is through our diversity and inclusivity that we bring together different perspectives, enhancing our creative and evolving workplace. Music is Universal.

Disclaimer

The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive and exhaustive statement.

Job Category

Technology