Operations Business Systems Analyst - Airport Operations

Job Purpose:

Lead the implementation, integration, and operational management of airport systems across terminal, airfield, and baggage operations. Ensure seamless, efficient, and technology-driven operations while driving digital transformation and AI adoption.

Key Responsibilities:

• System Implementation & Integration: Design and deploy systems for terminal (check-in, boarding), airfield (AODB, RMS), and baggage (BHS, BRS).
• Operational Excellence: Maintain 24/7 system reliability, SOPs, and incident response protocols.
• Digital Transformation: Introduce AI/ML, automation, and predictive analytics for smarter decision-making.
• Stakeholder Management: Coordinate with internal teams, vendors, and regulatory bodies.

Qualifications & Experience:

• Education: Bachelor’s in Engineering, IT, or Aviation Management (Master’s preferred).
• Experience: 7–10 years in aviation systems; 5+ years in system implementation and integration.
• Industry: Aviation / Airport Operations.

Must-Have Skills:

✅ Strong knowledge of airport systems (CUTE/CUPPS, AODB, RMS, BHS, BRS).

✅ Expertise in AI/ML adoption and digital transformation.

✅ Project management and vendor coordination experience.

✅ Familiarity with IATA/ICAO standards and ITIL frameworks.

✅ Excellent analytical, problem-solving, and communication skills.