Cheezee Global
Financial Customer Service Representative
Cheezee GlobalUnited Arab Emirates6 days ago
Full-time

Job responsibilities:


P2P business operation

  • Timely release and manage P2P advertising.
  • Review and approve P2P orders based on internal SOP.
  • Ensure smooth and accurate completion of P2P transactions between buyers and sellers.


Settlement and exchange

  • Responsible for timely and accurate exchange of fiat currency to USDT.
  • Monitor exchange rates to ensure transactions comply with internal control requirements.
  • Maintain accurate records of settlement transactions for audit and reporting purposes.


Order review and compliance

  • Review and approve recharge and withdrawal applications according to the SOP process.
  • Identify and report any suspicious or unusual transactions.
  • Ensure that all transactions comply with company policies and relevant regulations.

Account and fund management


  • Monitor account balance and transaction flow changes daily.
  • Ensure reasonable allocation of funds among multiple accounts and maintain sufficient liquidity.
  • Assist in fund reconciliation and provide timely account change reports.

Risk monitoring and reporting


  • Closely monitor risk factors associated with trading and account activities.
  • Report potential issues to management in a timely manner and propose preventive measures.
  • Assist in implementing risk control mechanisms in the operation team.


Support and collaboration

  • Collaborate with customer service and compliance teams to resolve transaction-related issues.
  • Provide timely feedback and support to internal departments.
  • Complete other temporary tasks and projects assigned by management.


Job requirements:

  • Bachelor's degree or above in finance, accounting, business or related fields.
  • Candidates with experience in financial operations, cryptocurrency exchanges, or payment operations are preferred.
  • Careful in work, able to strictly follow SOP operations.
  • Possess good analytical skills and be able to monitor and manage multiple accounts simultaneously.
  • Proficient in Excel and financial systems; knowledge of blockchain /USDT preferred.
  • Possess a high sense of confidentiality, responsibility, and risk awareness.
  • Possess independent work ability and teamwork spirit, good communication skills.


Benefits:

  • Competitive salary and commission structure.
  • Opportunity to work in a fast-growing and dynamic environment.
  • Professional development and growth opportunities working in different countries and multi-cultural team.
  • Comprehensive benefits package.
  • Tax-Free Income
  • Needs relocation to Dubai, UAE

Key Skills

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