Cloud Engineer

Freelance Genesys Cloud Developer / Engineer/Architect – Contract Opportunity

We’re looking for an experienced Genesys Cloud Developer / Architect to join an exciting mission with a leading client.

📍 Location: Hybrid Stockholm

📅 Duration: Long-term engagement

Key Responsibilities

• Design and implement Genesys Architect flows, including WebRTC and Voice/Digital in-queue flows.
• Develop integrations using Genesys Cloud APIs and Genesys Cloud SDKs.
• Configure call routing, outbound campaigns, and GC reporting.
• Lead the onboarding of new Genesys Orgs, including initial configuration and optimisation of environments.

Skills & Experience

• Proven expertise in Genesys Cloud CX environment (Architect Voice and Digital Flows).
• Hands-on experience in Voice/Digital flow development and troubleshooting.
• Familiarity with Java or Python is a strong advantage.
• Strong analytical mindset and ability to design scalable communication solutions.

Certifications

• Genesys Cloud CX: Developer / Professional Certification – a strong plus.