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JOB DESCRIPTION
As a Product Designer at one of the Big 5 Canadian Banks, you will play a pivotal role in shaping the public web user experience of prospective and existing banking customers. Your responsibilities will include:
§ Product Iteration Updates: Continuously improve and update our products based on user feedback and market trends.
§ Team Leadership: Lead and mentor an intermediate designer, managing their workload and ensuring high-quality deliverables.
§ Release Monitoring: Oversee the release process, ensuring that all updates meet our quality standards and align with user needs.
§ Client Feedback Integration: Gather and analyze client feedback to propose new features and updates that enhance the user experience.
§ User Experience Research (UXR): Conduct and oversee user research to inform design decisions and validate product concepts.
§ Workshop Creation: Design and facilitate workshops to foster collaboration and innovation within the team.
§ Research Synthesis: Synthesize research findings to generate actionable insights and inform design strategies.
§ Competitive Analysis: Perform competitive analysis to stay ahead of industry trends and incorporate best practices into our designs.
§ Design Thinking: Apply design thinking methodologies to solve complex problems and create user-centric solutions.
§ Entrepreneurial Mindset: Bring an entrepreneurial mindset to drive innovation and continuously improve our products. This role requires a proactive, innovative thinker who is passionate about creating exceptional user experiences and driving product success.
REQUIRED SKILLS AND EXPERIENCE
- 3-4+ years of professional experience in
- UX/Product Design UX Design for public web
- Figma, Jira, Confluence
- End-to-end product design experience (Phase 0 to launch)
- Strong cross-functional collaboration
- Agile methodology experience
- Large enterprise experience
NICE TO HAVE SKILLS AND EXPERIENCE
- Contentful CMS experience (ideal) or other headless CMS (ex. AEM, Sanity, Drupal)
- Experience positioning banking/large enterprise products (teleco, insurance, bank products)
- Experience with US banking products
Key Skills
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