Automation & Observability Architect

Responsibilities for this position may include but are not limited to

Architect observability frameworks: define instrumentation standards for metrics, logs, and traces; design dashboards and alerting strategies aligned to business KPIs and user experience.
Set reliability architecture: establish SLIs/SLOs/error budgets as part of system design; embed resilience patterns and failure-mode analysis into solutions.
Design automation pipelines: architect CI/CD workflows (Azure DevOps) for multi-environment deployments; enforce security and compliance gates.
Integrate ITSM and telemetry: define patterns for ServiceNow integration (incident/change automation, CMDB enrichment) and ensure observability data flows into operational workflows.
Govern compliance telemetry: incorporate SolarWinds NCM outputs and device health into architectural blueprints for network and system compliance.
Lead vendor and stakeholder engagement: drive technical design sessions, evaluate third-party solutions, and ensure interoperability with enterprise platforms.
Publish architecture artifacts: create high-level and detailed design documents, reference architectures, and data-flow diagrams; maintain architectural decision records.
Mentor and enable teams: guide engineers on best practices for automation, observability, and reliability; support knowledge transfer across global teams.
Influence technology strategy: contribute to roadmap planning, tool selection, and standards for observability and automation platforms.

Required Qualifications

5+ years in software/platform engineering with at least 3+ years in architecture or technical leadership roles.
Proven expertise in observability design (metrics/logs/traces), dashboarding, and alerting strategies for complex systems.
Strong experience architecting CI/CD pipelines (Azure DevOps or equivalent) and enforcing governance for secure deployments.
Deep understanding of SRE principles—SLIs/SLOs, error budgets—and ability to embed them in system architecture.
Hands-on knowledge of ServiceNow ITSM and integration patterns for automation and CMDB enrichment.
Proficiency in scripting (PowerShell, Python) for automation and orchestration.
Excellent communication and stakeholder management skills; ability to present architectural decisions to technical and business audiences.

Preferred Qualifications

Exposure to OT/PCN environments and associated security/compliance constraints.
Experience integrating SolarWinds NCM compliance telemetry into architectural frameworks.
Familiarity with ServiceNow CMDB/service mapping, IntegrationHub, and automation workflows.
Certifications such as ITIL 4, ServiceNow Architect or CIS, Azure Solutions Architect, or SRE Foundation.
Background in designing observability solutions using modern frameworks (e.g., OpenTelemetry) and event correlation platforms.

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