Are you looking for an IT career that allows you to grow as a professional and be part of an enthusiastic Support team consisting of PaaS specialists (Platform-as-a-Service)? Do you love to provide an excellent customer service? Then our ServiceNow Managed DevOps Engineer position would be the perfect job for you!

What will you do?

As our ServiceNow Managed DevOps Engineer, you are responsible for solving challenges our customers face. This also requires you to build solutions with new technologies. You combine your passion for technology with a love for communication and collaboration, making you perfect for this customer-facing job. Because delivering a first-class customer service and IT is your number one priority in this role. You would be based in our office in Mechelen, Belgium.

Your daily scope of work would include the following:

• Work closely with various colleagues and teams to design, prototype and implement web applications on the ServiceNow platform
• Generate ideas for improvements based on incoming calls and customer experiences
• Collaborate with other developers to help drive design, development and testing efforts
• Interpret calls and requirements and take ownership of key tasks
• Come up with clever, reusable solutions for new problems and drive continuous improvement
• Work with your team to handle most calls and requests for enhancements from our customers, in close collaboration with our specialists
• Maintain excellent working relationships with our customers

We ask

• A completed Bachelor’s or Master’s Degree in Computer Science or related field
• 2+ years’ experience working with the ServiceNow platform
• Experience with the latest front-end technologies like HTML5, CSS and responsive or adaptive design is desired but not required
• Good feeling for design, usability and cross-browser compatibility concerns
• Experience with JavaScript design patterns and coding best practices is desired but not required
• Fluent in English – Dutch/French is a big plus
• Good communication skills and focus on maintaining good customer relationships
• Delivering a first-class service and holding a friendly presence comes naturally to you
• Creative and able to work in an analytical manner in a problem-solving environment, with attention to detail
• Eager to learn new technical and soft skills
• Experience with Agile methodologies
• Able to work in a multi-cultural environment and with remote teams
• A strong sense of integrity

Preferred Certifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist for ITSM (CIS-ITSM)
• ServiceNow Pre-Sales Accreditation in all product lines
• Agile Certification
• ITIL v3 Foundation

What’s in it for you

• Flexible hybrid work environment in our office in Mechelen or remote work options to suit your needs.
• Modern laptop and the necessary tech tools to support your success.
• Transportation, internet, and phone allowance to help you stay connected and mobile.
• Mobility budget with three flexible options: energy-efficient company car, sustainable transport and accommodation expenses, or a cash allowance.
• Comprehensive group insurance.
• Inclusive medical insurance that covers a wide range of health needs.
• Digital meal vouchers.
• Access to a comprehensive cafeteria plan, allowing you to tailor your benefits package to suit your personal needs, including health insurance, retirement savings, and a bike lease.
• A modern, flexible, and multicultural workplace at an innovative and global company that values diversity.
• Ambitious, supportive, and diverse colleagues from all over the world.
• A challenging position with plenty of opportunities for professional growth and development.
• A culture of fun and inclusivity in everything we do, where everyone is encouraged to bring their authentic self to work.

Our culture

Working at Plat4mation evolves around working from your internal drive to make a difference for people in combination with having fun. We always go the extra mile to deliver on what we promise! Joy is what connects us and what drives us to get the best out of ourselves. That’s why we host several Fun4U activities each year, like a global hackathon, drinks and inspiring lunch sessions (check out our Instagram page!).

Your development is our number one priority. This means you get room to grow. We strongly believe that personal development and ambitions are key to our company’s success. Because when you keep learning, you continuously improve yourself. That’s why we coach you on the job, but also help you to explore and develop your interpersonal skills.

About Plat4mation

We are a global pure-play ServiceNow partner that makes work flow. Our goal is to boost workforce productivity and happiness by implementing solutions that provide great experiences and ensure work flows intelligently across and between organizations. Furthermore, we future-proof our solutions by enabling our customers to continually measure and improve performance.

Besides offering world-class ServiceNow Implementation and Managed Services, we provide thought leadership to strategically guide our customers to take full advantage of all ServiceNow capabilities. Our award-winning ServiceNow Application Development Services ensure we can transform any business need into a powerful digital business application.

Interested?

Do you accept the challenge? Do you think you fit the profile described above and have we made you enthusiastic? Please send your CV and motivation letter to [email protected] or apply directly by filling out the form below.