We’re seeking an experienced Enterprise Architect to lead the end-to-end architecture of our Dynamics 365 transformation programme. You’ll be the strategic design authority, shaping a scalable, secure, and future-ready solution that connects Dynamics 365 with our wider ecosystem, including Snowflake, Genesys, and other digital platforms.

Role Summary

• Lead the overall solution architecture, ensuring alignment with enterprise principles and seamless integration across data, security, and digital platforms.
• Chair the Technical Design Authority, guiding architecture decisions and balancing out-of-the-box functionality with business needs.
• Collaborate with business and technical teams to optimise Dynamics 365 capabilities, ensuring robust integration, data migration, and security across multiple entities.
• Partner with Microsoft, Systems Integrators, and internal stakeholders to deliver a sustainable, future-ready architecture.
• Drive governance, mentor internal teams, and support capability building across the organisation.

Key Requirements

• Proven experience leading large-scale transformation programmes as an Enterprise Architect, ideally involving a Systems Integrator.
• Deep expertise in Dynamics 365, Microsoft 365, and Power Platform, with strong integration, data, and security knowledge.
• Track record of delivering enterprise solutions that balance standard functionality with smart customisation and legacy simplification.
• Excellent stakeholder management and communication skills, with the ability to influence at senior levels and manage complex technical relationships.

Profile

• 10+ years in enterprise architecture, including 5+ leading Dynamics 365 CRM transformations.
• Experience with enterprise-scale D365 implementations (preferably 3+ in financial services or insurance).
• Confident engaging with SIs and Microsoft on design, escalation, and roadmap discussions.
• Strong governance, leadership, and mentoring capability.

Key Challenges

• Maximising out-of-the-box Dynamics 365 while integrating with Snowflake, Genesys, and legacy systems.
• Migrating data and interfaces from on-premise CRM.
• Unifying processes across legal entities and strengthening data governance.
• Delivering scalable digital capabilities in workforce management, telephony, and AI.