Operations Team Lead
Gypsy CollectiveUkraine4 days ago
Full-timeRemote FriendlyAdministrative
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We're looking for an Operations Lead to bring structure, clarity, and efficiency across key company processes — Payments, PSP, Support, and Anti-Fraud.
Your mission is to unify these directions under one operational system, ensuring transparency, measurable impact, and consistent communication across teams
Requirements
📋 Your daily adventures
💸 Flexible payment options: choose the method that works best for you.
🧾 Tax assistance included: we handle part of your taxes and provide guidance on the local setup.
🎁 Financial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care.
📈 Learn & grow: We cover courses and certifications — and offer real opportunities to grow your career with us.
🥐 Benefit Сafeteria: Choose what suits you — sports, language courses, therapy sessions, and more.
🎉 Stay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage.
💻 Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow.
🕘 Your schedule, your rules: Start your day at 9, 10, or even 11 — we care about results, not clock-ins.
Your mission is to unify these directions under one operational system, ensuring transparency, measurable impact, and consistent communication across teams
Requirements
📋 Your daily adventures
- Build and manage unified processes across Payments, PSP, Support, and Anti-Fraud;
- Create a single operational entry point inside the company;
- Set up transparent reporting for each department — clear metrics, influence, and progress visibility;
- Implement service management models in Support: escalation flow, SLAs, review cadence;
- Digitize operational plans and establish predictable, measurable control over ongoing processes;
- Identify inefficiencies affecting payment conversion, traffic volume, and revenue — and fix them;
- Establish a strict WL-control process: track discrepancies, investigate abnormal patterns, coordinate with PSPs and BI, and ensure accurate revenue reflection across systems;
- Collaborate with finance and product teams to ensure smooth system interaction and data flow;
- Maintain operational discipline: no chaos, no unverified assumptions, only facts and follow-through
- 4+ years of experience in Operations, Payments, or Customer Support management, with at least 2 years in the iGaming industry;
- Proven track record of building or optimizing operational frameworks from scratch;
- Strong understanding of service management systems (SLAs, escalation models, support structure);
- Data-driven mindset — ability to connect operational performance with business KPIs;
- Fluent English (B2+);
- Personality: reliable, direct, analytical. You keep your word, stay curious, and get things done
- Experience working in Tier-1 iGaming or FinTech companies
- Background in Anti-Fraud or Risk operations;
- Experience managing outsourced or hybrid support teams
- Familiarity with operational analytics and dashboard tools
💸 Flexible payment options: choose the method that works best for you.
🧾 Tax assistance included: we handle part of your taxes and provide guidance on the local setup.
🎁 Financial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care.
📈 Learn & grow: We cover courses and certifications — and offer real opportunities to grow your career with us.
🥐 Benefit Сafeteria: Choose what suits you — sports, language courses, therapy sessions, and more.
🎉 Stay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage.
💻 Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow.
🕘 Your schedule, your rules: Start your day at 9, 10, or even 11 — we care about results, not clock-ins.
Ready to apply?
Join Gypsy Collective and take your career to the next level!
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