IT Support Specialist

IT Support Specialist

For one of our clients, we’re looking for an IT Support Specialist who enjoys problem-solving, supporting users, and keeping daily IT operations running smoothly.

What you will do

• Handle 1st and 2nd level incidents and service requests, including onsite support across eastern and southern Switzerland.
• Plan and prioritise tickets, follow SLAs, and document all actions in the ITSM system.
• Manage IT hardware lifecycle tasks (laptops, phones, accessories) including setup, handover, and returns.
• Support local IT projects together with Solution Owners and assist with rollout coordination.
• Keep inventories and local IT documentation updated and accurate.

What you bring

• Completed IT vocational training (system integration, application development, or similar).
• Strong troubleshooting skills and the ability to solve issues independently.
• Experience with ITSM tools (e.g., ServiceNow) and understanding of ITIL practices.
• Good knowledge of Windows, iOS, Android, Google Workspace, and Microsoft Office.
• Basic understanding of networks and IT security (IP, DNS, DHCP, LAN/WAN) and experience with remote support tools.

Languages

• German and English fluent