IT Support Specialist
Elize PartnersSwitzerland11 hours ago
Full-timeRemote FriendlyInformation Technology
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IT Support Specialist
For one of our clients, we’re looking for an IT Support Specialist who enjoys problem-solving, supporting users, and keeping daily IT operations running smoothly.
What you will do
- Handle 1st and 2nd level incidents and service requests, including onsite support across eastern and southern Switzerland.
- Plan and prioritise tickets, follow SLAs, and document all actions in the ITSM system.
- Manage IT hardware lifecycle tasks (laptops, phones, accessories) including setup, handover, and returns.
- Support local IT projects together with Solution Owners and assist with rollout coordination.
- Keep inventories and local IT documentation updated and accurate.
What you bring
- Completed IT vocational training (system integration, application development, or similar).
- Strong troubleshooting skills and the ability to solve issues independently.
- Experience with ITSM tools (e.g., ServiceNow) and understanding of ITIL practices.
- Good knowledge of Windows, iOS, Android, Google Workspace, and Microsoft Office.
- Basic understanding of networks and IT security (IP, DNS, DHCP, LAN/WAN) and experience with remote support tools.
Languages
- German and English fluent
Key Skills
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