Technical Support Engineer L1-L2

BETER is a rapidly growing product company. We create competitive content supplemented with analytics. For more than 5 years, we have been organizing sports tournaments, broadcasts, and developing our own sports community. We hold 45+ thousand events per month in esports and classic sports. BETER products are known all over the world — our content is represented in 150+ countries.

Our current partners are the world’s most famous trading giants.

BETER is looking for a Technical Support Engineer to help clients and teams resolve technical issues and ensure smooth system operation. If you enjoy troubleshooting, problem-solving, and keeping systems running flawlessly, this role is for you.

Responsibilities

Providing technical support to company employees and clients through Jira Service Desk.
Performing a variety of tasks, from software updates to event organization, as well as participating in the implementation and optimization of internal processes.
Installing, configuring, and regularly maintaining equipment for employees, which includes working with various types of software and hardware.
Conducting training sessions for new employees and providing technical consultations to clients and staff regarding software and hardware.
Supporting innovative solutions and implementing them into the company's infrastructure. Providing technical support to clients and resolving issues.

Requirements

At least one year of experience in technical support.
Knowledge of operating systems (Windows, Linux, macOS) and office suites (Microsoft Office, Google Workspace).
Understanding the principles of computers, servers, and network equipment, and the ability to diagnose and fix hardware issues.
Knowledge of basic network concepts (TCP/IP, DNS, DHCP) and experience with VPN and other network technologies.
Scripting and automation skills (e.g., Python, Bash) are a plus.
Written English skills sufficient for correspondence. Spoken English is not required.
Broadcast support, vMix user.

Soft Skills

Ability to effectively communicate with clients and colleagues, explain technical terms in simple language, and actively listen.
Analytical thinking, creativity in finding solutions, and the ability to quickly adapt to new challenges.
Ability to handle numerous tasks, prioritize them, and meet deadlines.
Ability to work in a team, share knowledge and experience, support and help colleagues, and be open to feedback.
Diligence in working with technical information, completing tasks accurately, and preparing reports.

Working Conditions

Support is provided continuously, 24/7.
Work schedule: 12-hour shifts from 7:00 AM\PM to 7:30 PM\AM
Paid vacation: 10 working days per year.
Personal Time.
Paid sick leave.

Technical Support Engineer L1-L2

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