Project Manager

Our client is a global platform that connects people seeking unique places to stay with hosts offering homes, apartments, and experiences. It empowers individuals to share their spaces or passions, fostering a sense of community and cultural exchange

Are you passionate about driving operational excellence, improving processes, and creating outstanding customer experiences? If so, we want YOU to be part of our dynamic team as a Business Process Improvement (BPI) Lead!

What You’ll Do

As our BPI Lead, you’ll be at the forefront of transforming how we deliver exceptional service. Here’s how you’ll make an impact:

• Be a Strategic Consultant: Lead and support critical Customer Service Roadmap programs, collaborating with Experience Architects, Segment Managers, and Regional Operations Managers.
• Design and Innovate: Analyze, design, and pilot new processes while crafting robust control plans to ensure lasting results.
• Cross-Functional Leadership: Work closely with Shared Services, Policy, and Product teams to assess process impacts and design innovative solutions as part of our Change Management initiatives.
• Data-Driven Decision Maker: Partner with CS Analytics to design process measurement systems, analyze data, and leverage insights to drive meaningful improvements.
• Deliver Results: Lead Lean Six Sigma projects, ensure successful implementation, and transition sustainable solutions to operations.

Key Responsibilities

• Lead Continuous Improvement Projects: Identify opportunities, implement best practices, and measure success through operational metrics.
• Build Relationships: Foster strong connections across cross-functional teams, driving collaboration to achieve common goals.
• Champion Process Excellence: Develop and utilize tools like Failure Modes and Effects Analysis (FMEA) to enhance process reliability and quality.
• Communicate Impact: Present improvement opportunities and progress to senior leadership with compelling business cases backed by data.

What We’re Looking For

• Education: A background in Industrial Engineering or a related field is a big plus!
• Experience: Proven expertise in Business Process Improvement and Continuous Improvement methodologies.
• Certification: Six Sigma Green Belt certification is a must-have.
• Skills: Exceptional analytical abilities, process diagramming, and a knack for problem-solving. Proficiency in English (read, write, speak) is required.

This opportunity is a 11-month contract, fully remote. To hear more about this position or to discuss your suitability to please reach out to Richard in confidence on 016325033 or email your CV to [email protected]

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