System Support Engineer

The Data Tooling team provides essential internal tools to help everyone at the BBC make informed data decisions. One of our responsibilities is the support and maintenance of our self-hosted instance of Tableau, used widely across the organization for the visualization of audience behaviour. We are seeking a Service Support engineer to balance technical maintenance and enhancements with operational user-facing support.

Key responsibilities:

Administer and maintain the Tableau Server in production, ensuring reliability, security and performance

Work with other support engineers to manage live incidents, diagnose issues and restore service

Support Tableau Server optimization and deployment

Work directly with users and stakeholders, handling ad-hoc requests to optimize workbooks and dashboards by being their first line of support

Manage the AWS Windows Server environments and ensure seamless Tableau integration with connected AWS services

Monitor server & application health, automate routine admin tasks, and troubleshoot system issues

Work with the team to identify, prioritize & deliver initiatives aimed at optimizing the Tableau service.

Whether you know half or just a few of the terms above, we are ready to teach you! Join the community! - https://www.facebook.com/AccentureLatvia/videos/255320008500962/

Required Qualifications:

Experience working with and developing on AWS services such as EC2, IAM roles, VPC and elastic load balancers

Confident using AWS CLI and CDK

Experience with the management of Windows and Linux operating systems (Powershell, bash, zsh)

Experience with using Tableau or a desire to upskill

Strong collaborator – experience working in multidisciplinary teams to deliver outcomes

Experience managing stakeholders

Benefits

By joining Accenture, you make business contacts with customers from all over the world.

Hybrid work model: flexible hours with the possibility to combine office and remote work.

You will get once-in-a-lifetime experience working with the most passionate IT geeks.

You will learn more every day knowing that the Accenture DevOps community will help you achieve this goal. We invest in classroom and virtual trainings, certifications and even more.

You will be part of the DevOps community, use the latest DevOps practices and tools on real projects.

Salary €3300 - 5300 EUR gross. Salary directly related to experience, knowledge level and individual's performance.

Desired Skills

Experience in using and creating scripts for the automation of regular tasks

Familiar with tools such as Jira and Confluence