Your Role: As a Senior Security Operations Officer, you will play a key role in overseeing IT security operations, managing infrastructure (on-premise and cloud), and providing advanced technical support (Level 3). You will design and maintain security monitoring systems, enforce cybersecurity policies, and contribute to maintaining compliance with international standards such as ISO/IEC 27001 and NIST. You will also stay up to date with the latest cybersecurity trends, support incident response planning, and contribute to ensuring data protection, system integrity, and regulatory compliance through continuous improvement and training.

Key Responsibilities: Contribute to building secure and efficient systems that enhance both customer experience and overall IT security posture. Manage security infrastructure components across on-premise and cloud environments. Install, configure, and maintain security solutions in line with industry best practices.

Provide advanced (Level 3) technical support and participate in on-call support rotations. Perform regular system maintenance and apply security patches as required. Develop and manage security monitoring, logging, and auditing processes. Analyze logs and security data to detect, investigate, and mitigate threats. Evaluate technical security controls and propose improvements. Document security operations procedures and processes. Automate operational tasks related to core security components. Collaborate closely with the Information Security team to align on strategy and implementation.

Your Profile: Minimum 5 years of experience in IT, with proven expertise in Security Operations. Strong interpersonal and communication skills. Analytical mindset with excellent problem-solving capabilities and a proactive approach. Highly organized, detail-oriented, and customer-focused. Team player with the ability to work independently when needed. Fluent in English and French, both written and spoken. ITIL knowledge is a plus. Technical Skills: Security Solutions & Platforms: Firewalls: Palo Alto, Fortinet, Cisco Firepower, Check Point, Azure Firewall SASE / CASB / ZTNA: Netskope F5: LTM, ASM, APM Proxy Solutions SIEM: Splunk, Microsoft Sentinel EDR: SentinelOne, Microsoft Defender for Endpoint, Trend Micro Deep Security Vulnerability Management Tools Additional Knowledge (Considered an Asset): Networking: Routing & Switching Cloud & Hybrid Infrastructure: Microsoft Azure Microsoft Windows Server Administration Security Standards: ISO/IEC 27001, ISO 22301 Email Security: Cisco ESA / IronPort Endpoint Protection & Management