Network Operations Engineer

Who We Are

CDS, a Hewlett Packard Enterprise company (CDS) is a wholly owned subsidiary of Hewlett Packard Enterprise (HPE), providing field service capabilities to Hewlett Packard Enterprise customers as well as delivering the difference in business-oriented services, such as development, support and maintenance of applications, virtualisation, automation, Cloud, and infrastructure administration.

CDS is present in 11 European countries with more than 1,800 employees and embraces all of Hewlett Packard Enterprise’s values and commitments to employees and customers alike.

A bit about the role...

The role of the Network Operations Engineer involves working as part of a team to provide network infrastructure support for several large clients and multiple smaller locations. The primary responsibility is to conduct onsite post-deployment surveys and prepare associated reports. Additionally, the role requires participation in delivering training courses and creating training materials for the broader engineering workforce.

Responsibilities

• Identify poor Wi-Fi design practices and provide appropriate recommendations for improvement.
• Create detailed and professional Wi-Fi survey documentation tailored for a technical audience.
• Maintain close contact with customers to ensure project deliverables are met and expectations are managed.
• Manage communication with customers to address and resolve complex technical issues effectively.
• Develop and follow through on network and security architecture projects and solutions.
• Ensure SLA requirements and customer satisfaction metrics are consistently met or exceeded.
• Create and maintain internal technical documentation for the local team and wider engineering teams.
• Deliver technical training sessions to enhance team capabilities.
• Conduct network health checks (both wired and wireless) and prepare detailed recommendation reports.
• Configure network devices either via Aruba Central or directly on the device, based on provided requirements.
• Perform passive or active wireless surveys to assess and optimize network performance.
• Own and manage risks while ensuring timely escalation of issues when necessary.
• Adhere to strict policies and processes related to security and data protection.
• Follow the escalation process and ensure that any issues are appropriately communicated to both internal and customer management teams.
• Drive value-added service enhancements for HPE through innovation and process improvements.
• Troubleshoot hardware and firmware issues across all networking infrastructure.

Position requirements

• Aruba/HPE Network accreditation at a minimum Professional level.
• Demonstrates enthusiasm, knowledge, and understanding of Wi-Fi technologies.
• Comfortable working with Aruba ClearPass and Central products.
• Proven extensive networking background with a minimum of 4 years of experience.
• Exceptional customer service skills, including the ability to simplify technical details for various audiences.
• Highly organized with the ability to work in a fast-paced, structured environment to meet tight deadlines.
• Confident and collaborative working style, with the ability to interface effectively with individuals at all levels.
• Proactive approach to work activities and a commitment to supporting colleagues.
• Demonstrated ability to recognize and react to situations with a sense of urgency and take ownership of problems.
• Proficient in creating Wi-Fi designs for unique and challenging environments.
• Skilled in conducting comprehensive Ekahau site surveys (active, passive, and predictive) to assess and optimize wireless network performance.
• Capable of analyzing survey data and generating detailed reports, including heatmaps and recommendations for wireless coverage, capacity, and interference mitigation.

Desirable skills

• Network Management: HPE IMC and Solarwinds
• ITIL Service Management Foundation
• Experience of IT incident management
• Knowledge of multiple vendors equipment is desirable
• Operational delivery support & implementation of new network support services for large UK based clients
• Fluke & other cable test equipment
• Certifications such as CWNA, CWDP, or equivalent are highly desirable.
• Familiarity with other wireless survey tools (e.g., AirMagnet or Hamina) is a benefit

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• https://www.hpe.com/us/en/legal/privacy.html

Be challenged. Be inspired. Help us deliver the difference.

At CDS, we are an equal opportunity employer. We attract and retain the best-qualified individuals available, regardless to race/ethnicity, religion, gender, sexual orientation, age, or disability.