Job Title: Technical support specialist

Department: Technical Support

Reports to: Customer Support Manager

Employment type: Full-time

About MESI

MESI is a fast-growing MedTech company on a mission to transform diagnostic workflows with smart technology, intuitive design, and a focus on better patient outcomes. Headquartered in Slovenia, we are already present in over 60 countries - and just getting started.

In our first decade, we became a European leader in diagnostics for Peripheral Arterial Disease. Building on that foundation, we’re now expanding our reach and product offering with a bold vision: to become the leading provider of comprehensive diagnostic solutions in primary care across Europe, while extending our impact into hospitals and home care.

Central to this mission is our concept of Integrated Diagnostics, a new standard in frontline care. Delivered through the MESI mTABLET, it brings together multiple diagnostic tools into a single digital platform, unifying measurements, automated documentation, instant clinical recommendations, and seamless EHR integration. This streamlined approach replaces traditional, fragmented diagnostic tools and outdated workflows, enabling healthcare professionals to deliver faster, more confident, and more consistent care. With less administrative burden and clearer insights at their fingertips, they can focus on what matters most: improving patient outcomes.

With regional offices in France, Germany, Spain, the UK, and Italy, and backed by strong investors and knowledgeable MESI is poised for global scale-up and deepening market penetration.

We are building the future of healthcare diagnostics - and we’re looking for bold, mission-driven individuals to help us get there.

Job Position Description

• Communicate with end users via email and telephone to provide technical support, troubleshoot issues, and resolve technical questions.
• Manage returns, warranty replacements, and repairs, ensuring proper documentation.
• Remote installations of our “off-the-shelf” integration solutions in health practices and provide technical support for integration projects.
• With sales team and connectivity team, define and analyze the scope of integration project in hospital integration.
• Complete information security forms.
• Provide technical support and guidance to sales teams.
• Collect technical questions and provide solutions for newly released products.
• Conduct technical trainings and knowledge-sharing sessions for clients and internal teams.
• Maintain and update a database of technical and product knowledge.

Requirements

• Ideally previous experience as a support technician in software or electronic or biomedical device.
• Fluent in French and in English.
• Strong written and verbal communication skills.
• Good understanding of IT principles, including networking, connectivity, data exchange, and data integrations.
• Advanced proficiency in Microsoft Office and Windows.

What do we offer?

• Work in a fast-growing international company that sets new standards in diagnostic solutions.
• Opportunity for learning, professional development, and direct impact on product improvements.
• Dynamic work in a supportive, collaborative, and open team.
• Stable working environment and long-term cooperation.
• Modernly equipped workplace and flexibility at work.
• Work where your contribution has a direct impact on the quality of healthcare worldwide.