System Support Engineer
Accenture BalticsLatvia2 days ago
Full-timeInformation Technology, Engineering
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The Data Tooling team provides essential internal tools to help everyone at the BBC make informed data decisions. One of our responsibilities is the support and maintenance of our self-hosted instance of Tableau, used widely across the organisation for the visualisation of audience behaviour. We are seeking a Service Support engineer to balance technical maintenance and enhancements with operational user-facing support.
Key Responsibilities
Administer and maintain the Tableau Server in production, ensuring reliability, security and performance.
Work with other support engineers to manage live incidents, diagnose issues and restore service.
Support Tableau Server optimisation and deployment
Work directly with users and stakeholders, handling ad-hoc requests to optimise workbooks and dashboards by being their first line of support
Manage the AWS Windows Server environments and ensure seamless Tableau integration with connected AWS services.
Monitor server & application health, automate routine admin tasks, and troubleshoot system issues.
Work with the team to identify, prioritise & deliver initiatives aimed at optimising the Tableau service.
Required Skills
Experience working with and developing on AWS services such as EC2, IAM roles, VPC and elastic load balancers.
Confident using AWS CLI and CDK.
Experience with the management of Windows and Linux operating systems (Powershell, bash, zsh)
Experience with using Tableau or a desire to upskill
Strong collaborator – experience working in multidisciplinary teams to deliver outcomes.
Experience managing stakeholders
Desired Skills
Experience in using and creating scripts for the automation of regular tasks
Familiar with tools such as Jira and Confluence
Key Responsibilities
Key Skills
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