Technical Support Engineer

We are looking for a Technical Support Engineer, based in Espoo and part of our Global Technical Support team, to provide high-quality technical assistance to Helvar customers and ensure the smooth and reliable operation of our systems. In this role, you will manage complex technical inquiries, deliver expert troubleshooting guidance, and implement effective solutions. You will also collaborate closely with cross-functional teams to continuously enhance support processes, tools, and documentation.

What you'll be doing as our Technical Support Engineer

• Serves as an internal technical expert, providing in-depth knowledge and guidance on all Helvar systems and products.
• Diagnoses and troubleshoots issues within Helvar products and systems.
• Enhances technical expertise by staying up to date with new intelligent building solutions.
• Through ongoing learning and development, become Is a technical authority across our entire product, software, and service portfolio.
• Focuses on life cycle product services, including troubleshooting, repairs, end-user training, and system upgrades to maximize product longevity and customer satisfaction.
• Works independently while remaining adaptable to the evolving needs and priorities of our customers.
• Delivers outstanding customer service, ensuring a seamless experience for all Helvar customers.
• Handles integrations, documenting solutions, and escalating customer concerns.
• Proven ability to manage high customer expectations and deliver results under tight deadlines.
• Collaborates with other technical teams.

What experience we would like from you:

• Knowledge of lighting controls systems, particularly experience in commissioning complete lighting control systems like DALI or KNX (preferably DALI).
• Good knowledge level of Helvar products and systems. Understanding of electrical installations or trained electrician. Competent with DALI & DALI-2 systems and products.
• Competent with wireless lighting controls (ActiveAhead).
• Familiarity with automation, integration, networks, and/or AV equipment.
• Good IT networking knowledge, with the ability to support system integration.
• Good documentation skills.

Why You'll Love Helvar?

• We value your growth: With a wide range of online learning opportunities and internal mobility, you’ll have the tools and support to advance your career.
• Autonomy and balance: Our culture is built on trust, offering you autonomy in your role while promoting a healthy work-life balance and benefiting from a supportive and collaborative environment.
• Wellbeing at the heart: Whether it’s our products for customers or how we care for our team, wellbeing is our top priority. We offer a dedicated Wellbeing Day every year, and all employees can take advantage of our weekly Empower Hour for wellbeing, community, or learning activities.
• A company you can trust: With over 100 years of history, we’re a stable, family-owned Finnish company that’s growing across our international locations.

If you’re excited to drive innovation, shape Helvar’s future, and grow in a company with a rich history and forward-thinking mindset, we want to hear from you!

Apply to join our team of talented and innovative experts!

If you’d like to be a part of the Helvar family, please apply for this vacancy via our Helvar Careers site at helvar.com/careers/ by the 1st of January 2026. We have added a few questions on the application form that we hope you wont mind responding too.

We will be continuously interviewing candidates during the application period and will fill the position as soon as we find the right match!

For additional information on the role, please contact our Talent Acquisition & Development Manager: Ben Fryer [email protected] who will get in touch with you shortly.

In the meantime, please give us a follow on Instagram: @lifeathelvar

The Helvar Promise to You!

At Helvar, we’re determined to improve the wellbeing of people in every space - including our own employees. We promise you conditions that foster your personal growth and help you achieve your full potential. As a tight-knit company with a family ethos, we’re proud to see that Helvarians care deeply about our customers, our partners, our planet and each other. Our drive to create a better working environment is part of what we call Brighter Spaces.

We trust your vision! "Over the last 100 years, we've become experts at innovation. It's part of our culture. Together we evolve and adapt our solutions to create perfect conditions.“

We invest in you! "As we spend 1/3 of our life at work, it's important to have fun! We work in a friendly, easy-going atmosphere, and we're focused on improving your wellbeing. We celebrate a learning culture and promote Bright Ideas.”

You have the freedom to impact! “People help shape our success. This allows us to be true leaders. With your ideas, we're focused on achieving a brighter, sustainable future for generations to come.”

We’re with you all the way!

About Helvar

Helvar is an international SMART lighting controls technology company specialising in intelligent and energy-saving solutions. Helvar lighting control solutions and luminaire components help to create smart environments built for the future, using information, and working seamlessly with other systems. With a vast range of projects spanning from hospitals, schools, workplaces to cruise ships and Istanbul’s 3rd new airport (the largest in the world), Helvar designs open and flexible solutions for lighting across a range of applications. With over 100 years of expertise, Helvar serves its customers locally with offices in Finland, UK and Sweden and via our global network of partners in over 50 countries.

Do you want to shape the future of smart buildings that improve people's wellbeing? Great! We are world leaders in lighting intelligence and our solutions are built with people in mind. Our products and solutions save energy and improve human comfort. We offer an international and diverse working culture where your wellbeing is important to us. It's a place to grow and develop, while maintaining a healthy balance of work and life.

Helvar Recruitment Equality and Diversity Disclaimer

At Helvar, we are committed to creating a workplace that promotes a culture of equality, respect, and opportunity for all.

We welcome applications from individuals of all backgrounds, regardless of race, ethnicity, gender, gender identity, sexual orientation, age, disability, religion, or any other characteristic protected by law. We value the unique perspectives and experiences that each individual brings to our team and encourage everyone to apply.

If you require any accommodations during the recruitment process, please do not hesitate to get in touch.