Team Lead

Team Leader

The ideal candidate will be responsible for supervising contact center teams and ensuring continuous service delivery across all shifts.

Responsibilities

• Lead and supervise team members during assigned shifts
• Ensure operational coverage for 24/7 contact center services
• Monitor team performance and address operational issues
• Support agents to achieve performance targets

Qualifications

• Bachelor’s Degree
• Minimum 2 years of leadership experience
• Strong people management and communication skills