UX Designer

As a UX Designer, you will join an agile team working on one or more projects (depending on the timeframe). Your contacts will include Product Owners, integrators, developers, representatives from three business units (mail, finance, and telecom), and other UI/UX Designers.

About the Role

Your role will involve collaborating with various stakeholders to enhance user experience across multiple projects.

Responsibilities

• Identify customer needs through interviews, surveys, etc.
• Conduct analysis to understand user behaviors, expectations, and experiences
• Perform UX benchmarking
• Define customer journeys and personas
• Create desktop and mobile prototypes/wiframes
• Analyze and challenge existing projects. Identify opportunities for improvement
• Lead or actively participate in design workshops and discussions with developers, Product Owners, and business units (understand technical constraints and business needs, explore problems, and define solutions together)
• Analyze user journeys using Contentsquare and Piwik PRO (heatmaps, funnels, clickable areas, etc.)
• Ensure the digital accessibility of interfaces according to WCAG 2.1 / RGAA 4.1 standards.

Qualifications

• You have already worked on website and mobile application projects using Agile methodologies.
• You are organized, curious, and you grasp the product's objectives to create wireframes and prototypes.
• Your experience and ongoing research have given you a solid understanding of current UX/UI concepts and best practices.
• You can present and explain your work to the team and stakeholders during reviews.
• You are open to constructive criticism from clients and colleagues.

Required Skills

• Proficiency in Figma (using the design system, creating new components).
• Proficiency in Contentsquare (behavioral analysis, session replay, zoning, A/B testing).
• Knowledge of Piwik PRO (analytics, tag management).
• Good understanding of UX research, design thinking, and UI.
• In-depth knowledge of digital accessibility standards: RGAA and RAWEB.

Preferred Skills

• You have already conducted benchmarks.
• Prepared, carried out, and analyzed user tests.
• Facilitated workshops (card sorting, etc.).
• Performed user research, customer journey mapping, and navigation data analysis.
• Created wireframing and prototypes (using Figma).
• Measured customer experience (NPS, CES, and CSAT).
• You are fluent in French and English (professional and conversational). Luxembourgish and/or German is an advantage.