IT Support Specialist (IT atbalsta speciālists/-e) | SEB, Riga

At SEB bank we play an important role in which businesses thrive in the Baltic countries and the sustainable actions they take. We work together with more than 1.5 million private customers in Estonia, Latvia and Lithuania to provide for their financial needs. Our goal is to support people, local businesses, and society in the pursuit of a better future. Today and for generations to come. Do you want to create a positive impact where it matters most? Welcome to SEB bank.

Discover yourself professionally and join the Service Desk Latvia team that is part of IT services operations team in Baltics, which provides a first-line support to users about information systems and computer equipment.

You can find here our job advertisement in Latvian here/Ar sludinājumu latviešu valodā var iepazīties šeit: SEB - IT atbalsta speciālists/-e | SEB, Rīga

As An IT Support Specialist, You Will Be

• 1st level technical support to Banks employees
• Receiving, processing and resolving user applications via telephone and remote desktop management
• Expertly troubleshooting hardware and software issues
• Managing user accounts, access permissions, and password resets with precision
• Handling efficiently application registration and support.
  
  

To Thrive In This Role, We Believe You Have

• Knowledge of MS Office applications
• User-level knowledge of the Windows operating system;
• Knowledge of ITIL processes;
• Ability to learn quickly and willingness to help others;
• Experience with incident bulletin processing;
• Good Latvian and English language skills to be able to convincingly and easily explain to Baltic users how to perform certain technical actions over the phone.
  
  

What we offer?

• International opportunities and working environment
• Numerous opportunities to move internally - horizontally and vertically
• Attractive compensation and access to SEB staff banking with exclusive benefits
• Possibilities to reskill by shifting areas/departments and location
  
  

Do you want to be a part of SEB?

Welcome to join our inspiring culture and dedicated team distributed across the Baltic states and beyond.

We are looking forward to your application by January 30, 2026.

Learn more about working at SEB Create your success story with SEB | SEB

It is our fundamental belief that inclusion and diversity is crucial for our future success. We strive to have an inclusive, value-driven culture where employees feel valued, respected, and involved irrespective of who they are, what they believe or where they come from.

• Candidate must meet the requirements of Article 34.5 of the Credit Institutions Law
• AS “SEB banka” (Reg. No. 40003151743)
  
  

(before tax deduction). The final offer will depend on the experience and competencies of the selected candidate. Overall remuneration package consists of the salary together with other benefits.