Technical Support Engineer - Handheld Computers

About us

KEYENCE is a multinational Japanese company specialized in high technology products such as sensors, microscopes, laser markers and vision measurement systems. We are a global leader in automation industry responsible for delivering high-precision and innovative products to companies worldwide. We have been ranked on Forbes 100 list as one of the ‘Most Innovative Companies’ 8 years in a row. Join us!

Position Summary

As a Technical Support Engineer, you will be a technical expert in one of our product lines. You will be supporting our Sales Engineers and clients regarding your assigned product line. You will also be an internal technical trainer for your colleagues, and you will be assisting with new product launches by providing trainings materials, knowledge sharing and on-site trainings.

What will be your responsibilities?

• Supporting KEYENCE Sales Engineers regarding product specifications, product capabilities or troubleshooting. The support will be done via email, phone, face-to-face or video.
• Performing technical training for colleagues and clients
• Creating Support material for Sales Engineers and Clients such as Quick Reference Guides, FAQs, SOPs or Info sheets

What do we require?

• Minimum Bachelor’s degree in an Engineering related field: Computer Science, Electronics Engineering, Electromechanical Engineering
• Knowledge of English at Business Proficiency level
• Driving license
• Understanding of IP addressing and knowledge of networking concepts
• Experience in programming or scripting (Python & Java) is a plus
• Experience developing Android applications using Android Studio is a strong advantage
• Good problem solving and communication skills

What do we offer?

• Competitive Salary and bonus system
• Extensive product training
• Clear career path and “promoting from within” culture
• Hospitalization, Group Insurance, Meal vouchers & Eco-cheques
• Public Transportation Reimbursement
• Paid overtime
• International environment, open communication and continuous learning

Forbes

The World's Most Innovative Companies TOP100 2011-2018

Top100 for 8 consecutive years since its inception

Boston Consulting Group's Value Creators Rankings

Top 50 2014-2022 #49 in 2022

Top 50 for 9 consecutive years

KEYENCE - KEY of SCIENCE