Product Designer – Retailer 1

How do you make our customers happy?

At bol, over 47,000 commercial partners, from brands and resellers to agencies and suppliers, bring more than 35 million products to life for millions of customers. As part of Retailer 1, our first-party retail organization, you’ll design B2B tools, services, and experiences that help 1,000+ suppliers thrive and scale, while meeting the needs of 13.7 million customers.

The biggest challenge

In a world where regulations are emerging faster than ever for marketplaces like ours, staying compliant is a constant challenge. With more than 50 million products on our platform, each one must meet a variety of regulations—think deforestation laws, energy labels, and more. Our mission? Collect the right information from suppliers to ensure compliance, while exploring how AI can help us scale.

Knowing your supplier (KYS) is critical. Compliance starts with trust and transparency, and that means having accurate, complete, and up-to-date information about every supplier we work with. But here’s the challenge: how do we collect this data in a way that feels effortless for suppliers, scales across thousands of accounts, and adapts as regulations evolve?

We’re not just talking about ticking boxes. We need a system that ensures product and supplier data is reliable, easy to maintain, and seamlessly integrated into our workflows. Think beyond forms and checklists—how can we create smart, intuitive solutions that automate where possible, guide suppliers through complex requirements, and keep everything current without constant manual intervention? This is where creativity meets compliance.

Requirements

Our suppliers, and bol as a retailer, face strict compliance rules, data quality requirements, and operational hurdles. Your challenge is to turn these constraints into intuitive, user-friendly experiences. Some of the questions you’ll tackle:

• How do you design an onboarding process that feels simple while meeting legal and financial requirements?
• How do you help suppliers and bol keep thousands of product listings compliant without overwhelming them?
• How do you ensure consumers always see quality, trusted products?
• How will you deeply understand our internal teams and how they manage supplier accounts?
• How do you give product teams a clear, holistic view of all compliance topics and their impact across the business?
  
  

What You'll Do As Medior Product Designer

As a key member of the Retailer 1 area – bol’s first‑party retail organization- you’ll help shape how suppliers work with bol and how bol creates value for them in return. You’ll join a team of passionate product designers who turn complex operational challenges into intuitive, trustworthy experiences for thousands of suppliers.

You start with curiosity: listening to supplier feedback, exploring research insights, and uncovering the real friction behind their workflows. You translate these insights into clear opportunities, crafting strategies that make adoption easy and show the value of change. With a balance of creativity and critical thinking, you help connect user desirability with business feasibility, because you’re not just designing interfaces, you’re building long‑term trust.

Collaborating closely with Product Designers, Analysts, Engineers, Product Managers, and internal operations teams, you’ll transform intricate requirements into seamless, logical journeys. You independently lead discovery sessions, map out systems and touchpoints, and design solutions that respect both supplier needs and customer expectations.

Through rapid prototyping, iterative testing, and data‑driven decision‑making, you’ll validate assumptions and refine experiences until they’re elegant, scalable, and ready for impact.

You’ll also contribute to our growing Design Community, bringing fresh ideas to improve our processes, patterns, and culture. Together, we’ll raise the bar for what compliant, yet frictionless UX can look like.

Your Key Responsibilities

• Lead research to uncover real supplier needs and opportunities
• Design clear flows for complex compliance, legal, and financial processes
• Collaborate deeply with cross‑functional teams
• Prototype and test quickly to learn and improve
• Explore and apply AI-powered features and workflow automations to reduce friction and manual effort
• Translate complex systems into smarter, more efficient supplier experiences with measurable impact
• Champion user‑centered design in a challenging, high‑impact domain
  
  

Why you can make a difference

You know that great design builds trust. With 3–5 years of product design experience, ideally in B2B or complex platforms, you’ve learned to turn constraints into creative catalysts. You combine strong UX skills with business acumen and thrive in ambiguity, asking sharp questions that cut through complexity.

3 reasons why this is (not) for you Switch to find out

• - Pixel perfectionist You'd rather spend a morning tweaking drop-shadows than tackling a service-design challenge
• - Meeting minimalist Cross-functional collaboration feels like overhead – soloists get things done quicker
• - Regulated resentment Discussions about compliance make you reach for coffee instead of your laptop
• + Systems thinker You love building smart, scalable solutions that make life easier for everyone, from suppliers to internal teams
• + Bridge builder You thrive at the intersection of user needs, legal requirements, and technical constraints, finding elegant solutions where others see only conflicts
• + Trust cultivator You understand that every interaction impacts people's confidence in bol – and you take that responsibility seriously
  
  

Where you'll work

You’ll join one of the leading retail tech platforms in the Netherlands and Belgium, where 2,900 colleagues have been reinventing retail since 1999. As part of the Retailer 1 product team, you’ll work alongside talented professionals who combine the operational excellence of a mature retailer with the innovation hunger of a tech scale-up. Your work directly affects how 13.7 million customers experience our platform and how 47,000 partners succeed on it.

We take pride in our B Corp certification and strive for continuous improvement every day. Our annual bonus is tied to sustainability goals, and we are committed to equality and equal opportunities for all.