Human Resources Specialist

Hello! Welcome to Plaza Premium Group, we're people passionate about "Making Travel Better". We are a global company with team members from all walks of life, together we are #PPGFamily, together we are building a legacy. You don't need to be from this industry, you do need to be passionate.

As industry leaders in innovating global airport hospitality, you will work with colleagues from all parts of the world for a truly global experience. You will help and craft services and facilities in over 200 locations in more than 60 international airports across the world.

Join our family today.

Together, we make travel better.

JOB SCOPE

Responsible to oversee the daily operation of the Company including supervise administrative personnel, maintenance of office equipment and facilities, manage company’s apartment, staff business travel ticket and accommodation arrangement and take control of staff card and airport permit issue and responsible for working with the Human Resources department within the scope of work under general supervision, provides support in functional areas of the human resources department and acts as a primary gatekeeper of the HR department.

Job Responsibilities

• Manage the end-to-end talent acquisition process for all operational roles.
• Support onboarding and offboarding processes, including documentation, access arrangements, training with other departments, and conducting exit interviews.
• Manage employee daily operational requests and conduct one-on-one meetings when needed.
• Coordinate the monthly submission of attendance records, leave reports, and related HR documents.
• Administer employee benefits such as parking, uniforms, ticket meals, and airport permits.
• Manage medical check-up deadlines and organize regular and special appointments.
• Maintain and update employee records across digital systems and physical archives.
• Ensure accurate and timely preparation of employee contracts, renewals, and personnel action forms.
• Manage and track the leave management system, including coordination of winter and summer leave planning.
• Coordinate monthly payroll inputs (additions/deductions) and liaise with the payroll team accordingly.
• Assist with performance management processes and ensure timely completion of appraisals.
• Coordinate and support employee engagement, recognition, and reward activities.
• Organize and support mandatory and developmental training sessions in coordination with the L&D Europe team.
• Administer the PPG Think Platform and support related learning initiatives.
• Prepare monthly HR dashboards and periodic reports for HQ and internal stakeholders.
• Provide general administrative support to the regional office and act as deputy to the HR Manager when required.
• Handle incoming employee complaints, suggestions, and queries, and ensure resolution or escalation.
• Manage relationships with local vendors and suppliers for employee-related services.
• Communicate company policies and ensure compliance with HR systems, processes, and best practices.
• Organize corporate events and annual meetings to support effective internal communication.
• Supervise clerical and administrative staff, including the administration officer and office attendant.
• Oversee the management and maintenance of company apartments to ensure they are in good condition.
• Coordinate all business travel arrangements including visas, insurance, flights, and accommodations.
• Create HR documents such as offer letters, reports, presentations, and internal communication materials.
• Coordinate with cross-functional departments on HR-related matters and initiatives.
• Manage administrative tasks including invoice archiving via Check SCM system.
• Prepare monthly birthday greetings and organize small celebratory activities.
• Perform any other duties as reasonably assigned by the HR Manager or HR Director.

Job Requirements

• Degree holder or above in Business Administration, Human Resources related disciplines.
• Minimum 3 years of relevant work experience.
• Business-oriented, result driven and attention to details.
• Excellent interpersonal, communication and presentation skills with an analytical and problem-solving mindset.
• Independent, a self-motivated team player, with strong sense of responsibility.
• Good leadership skills with the ability to handle multiple tasks and deliver good quality of work.
• Computer literacy in MS applications.
• Good command in written and spoken English & French.
• Result orientation.
• Teamwork & collaboration.
• Communication & People skills.
• Analytical and Numerical skills.
• Planning and organizing skills.