Scrum Master / Customer Journey Expert

This Is What We Offer You

• Salary: Gross monthly salary between EUR 4,931 and EUR 7,043 (scale 09).
• Extras: a thirteenth month, 8% holiday allowance, and a 10% Employee Benefit Budget.
• Development budget: EUR 1,400 development budget per year for your growth and development.
• Hybrid working: a balance between home and office work (possible for most roles).
• Pension: decide for yourself the amount of your personal contribution.
  
  

Or view all our benefits.

Scrum Master

You help deliver continuous product improvements in Core Lending & Project Finance, supporting teams across 3 global locations with impact on 9.5 million customers

You & Your Function

Support agile delivery by connecting business lines, architecture, and delivery parties in a complex, globally distributed environment. As a Scrum Master / Customer Journey Expert /, you ensure continuous product delivery, guide teams through change, and support loan‑administration and reporting journeys.

Examples for Practices

• Lead Scrum ceremonies to help teams maintain focus and improve delivery flow.
• Monitor progress and manage intra‑squad dependencies for smoother collaboration.
• Coach teams towards self‑organization and continuous improvement.
  
  

Facts & Figures

• 36 hours per week
• You work with squads across the Netherlands, Romania, and India (3 countries).
• 9.5 million customers worldwid
  
  

Top 3 Responsibilities

• Facilitate cross‑functional collaboration by aligning business, architecture, and delivery teams to accelerate loan‑administration process improvements.
• Support product planning by helping the Product Owner refine and structure the backlog to increase clarity, value delivery, and stakeholder alignment.
• Guide global squads in adopting a consistent way of working, enabling transparency, predictability, and efficient delivery across locations.
  
  

You operate in a dynamic Financing Journey tribe, enabling agile delivery across multiple squads. Your focus: supporting loan‑servicing journeys, guiding teams through change, and ensuring delivery continuity in a complex international environment.

Together we achieve more than alone

We believe in the power of differences. It is precisely by combining people’s differences that we become an even better bank.

Work on yourself and the world around you at the same time

For us, your development and that of society go hand in hand. That’s why we want to invest in you and work together for a better world. At Rabobank, you work on yourself and the world around you at the same time. You’ll see this reflected in your personal development budget, our hybrid working environment, and a healthy balance between work and home. You can work on banking services for our private and business customers, as well as societal issues such as food and energy transitions.

Why everyone is welcome at Rabobank

At Rabobank, we believe we become stronger through people who complement each other. By embracing our differences, we bring out the best in one another. We seek diversity in areas such as knowledge, skills, and experience, but also in gender, background, and culture. Across every department, we strive for variety and the freedom to be yourself – whoever you are.

You & Your Talent

• Experience as a Scrum Master in a regulated or corporate environment.
• Experience in the financial industry is a plus.
• Knowledge and experience in software delivery across the SDLC.
  
  

You & the application process

You can apply for the Scrum Master vacancy

• Questions about the role: Natalie Kozlova, Tech Lead via [email protected]
• Questions about working at Rabobank and the process? Arjan Mondria, IT Recruiter via [email protected]
• If you are invited for an interview, Bo, our virtual assistant, will contact you via SMS and email to schedule it.
• Answers to frequently asked questions can be found at rabobank.jobs/nl/veelgestelde‑vragen.
• A reliability check is part of the procedure.
• We respect your privacy.
  
  

🚨 To be considered for this position, you must be located in the Netherlands or elsewhere in the EU and have the legal right to work in the Netherlands. We are unable to consider candidates requiring relocation from another country.

You and the job application process