Business Analyst

Business Analyst

Dublin Ireland (Hybrid)

Contract role (6 to 12 Months)

Required a Business Analyst with Banking or Finance background

AML experience is required.

Engage with business users, understand problem statement and agree scope of engagement

Interview product owners to understand as-is business processes and then develop customer-driven to-be processes

Support the Business by documenting process models and identify opportunities for improvement

Ability to map customer experience using tools like personas, customer journeys etc.

Gather and analyse statistical data from the business areas for supporting business case for change

Research and analyse best in class industry processes to support digitization & simplification of customer journeys

Support the Business in planning and designing digital strategies encouraging customer retention and customer loyalty