Customer and Market Researcher

At Hubexo, we’re transforming the built environment through data‑driven SaaS solutions that power project intelligence, bidding, and specification across construction and infrastructure.

As we strengthen our go‑to‑market strategy, we’re looking for a Customer & Market Researcher to turn customer, market, and competitive insights into clear actions that drive growth.

This role sits at the heart of product, marketing, sales, and customer success — helping teams deeply understand users, markets, and opportunities.

What you’ll be doing

• Lead market, customer, and competitor research to track industry trends and opportunities
• Design and run quantitative and qualitative research (surveys, interviews, user panels)
• Translate research findings into clear, actionable insights for product, commercial, and marketing teams
• Support go‑to‑market initiatives, including value propositions, USPs, and “reasons to buy”
• Build and manage a diverse panel of research participants
• Partner closely with product, UX, marketing, sales, and customer success stakeholders
• Ensure customer data quality and feedback loops are shared across teams

You’ll spend roughly 50% of your time on market research and 50% on product research, flexing based on business priorities.

What you bring

• 1 – 2+ years’ experience in customer insight, market research, UX, analytics, or related roles
• Strong grounding in exploratory, generative, and evaluative research methods
• Experience influencing decisions in cross‑functional teams
• Ability to translate complex data into clear stories and recommendations
• Confidence presenting insights to senior stakeholders
• Familiarity with tools like HubSpot, Google Analytics, or product analytics platforms
• Experience in a SaaS environment
• A portfolio showing how your research has driven impact

Languages: English plus one or more of Danish, Swedish, Finnish, Norwegian, Spanish, German, or Portuguese

Why join Hubexo?

• Make a direct impact on strategy, products, and growth
• Work in a collaborative, insight‑led organisation
• Be encouraged to challenge assumptions and ask better questions
• Live our values: Be curious. Be ambitious. Be collaborative. Show integrity. Own it.