IT Project Manager

Insly is a no-risk insurance SaaS software provider with a global reach. With HQ in London and offices in Tallinn and Warsaw, Insly has grown fast and is backed by well-known investors. Our mission is to digitalise and connect the $4 trillion insurance industry in order to reduce the cost of insurance for customers and help them access better insurance services. 1000+ insurance brokers and 50+ underwriting companies log into Insly every day to design and launch their insurance products, manage business-critical operations and support writing over €1bn in premiums. But we’re just getting started.

As an IT Project Manager, you will own and develop key customer relationships, ensuring long-term satisfaction, retention, and value realisation. Acting as a trusted advisor, you will manage communication, expectations, and strategic alignment throughout the customer lifecycle.

What you'll do?

• Own and develop key customer relationships, acting as a trusted advisor throughout the customer lifecycle.
• Lead customer communication, planning, and review meetings, ensuring alignment with business goals.
• Support delivery execution in close collaboration with the Client Delivery Lead and technical teams.
• Step in as delivery lead when required, ensuring continuity and confidence for customers.
• Provide high-level technical guidance on the Insly platform, translating technical concepts into clear business context.
• Work with Solution Specialists to align technical solutions with customer expectations.
• Identify risks, dependencies, and opportunities that impact delivery, adoption, or customer success.
• Drive platform adoption, value realisation, and long-term customer satisfaction.
• Support renewals, upsell, and cross-sell opportunities by identifying value-driven improvements.
• Mentor Account Managers and contribute to best practices within the team.

What you'll bring:

• Proven experience in B2B Account Management or Customer Success, ideally in SaaS or technology environments.
• Experience managing complex, long-term customer relationships.
• Strong stakeholder management and senior customer-facing communication skills.
• Ability to understand IT systems, technical concepts, and SaaS delivery models.
• Confidence translating technical capability into business value.
• Excellent organisational, prioritisation, and problem-solving skills.
• Experience supporting renewals, upsell, or account growth initiatives.
• Fluency in English.
• Familiarity with Jira or similar tools.
• Insurance industry experience is a plus, but not required.

Why Insly?

• Flexible working time and working place - we choose results over the process but know that with freedom comes accountability!
• Company benefits - we want to make sure you are in great health, so we offer health insurance or sports compensation.
• Flat structure - in Insly we do not believe in titles or hierarchies, you can turn to anybody at any time - no corporate BS!
• Friendly colleagues and supporting managers - people are Insly’s greatest asset, so we will make sure everyone is surrounded by awesome teams and have helpful managers.
• Family- and employee-friendly employer - our employees perform several roles in their lives, and we aim to support all of them.
• Innovation - we believe in what we do, and we do it with great passion – join Insly and be part of the innovation wave hitting the insurance market!